Bent Tree Park Apartments

I’ve been living at Bent Tree Park for a while now, and I’m honestly really happy with how things are going. The office team, Seth and Art, are super friendly and always make sure everything’s running smoothly. They’re really responsive and always willing to help when I need something.

The maintenance team is on top of things too – they always take care of requests quickly, and it’s clear they are constantly improving and keeping the place looking great. The entire property has definitely been... looking better lately, with improvements everywhere!

The dog park and pools are always nice and clean, and the fitness center is a bonus, especially the membership to the Addison Athletic Club. It’s just a great place to live, close to everything in Addison but still feels peaceful. Definitely happy I chose to call Bent Tree Park home! Lee mas

You deserve better. Do not move here. Every company they contract with are scammers.

Pros: The square footage to price ratio. Close proximity to restaurants and shopping.

Cons: The lack of professional management regarding many issues with units containing roaches, water leaks, damaged foundations, inefficient electrical components (ex: stoves, fridges and outdated air conditioning systems). Not to mention the dusty air ducts that provide little to no cool air. I recognize the absence of maintenance staff but the property itself is poorly maintained.

These apartments are horrible in every sense of the word. The apartment management is terrible, they never communicate properly, are frequently out of the office, and never offer solutions to the issues you are facing. I experienced chronic bug issues from the very first day I moved in - ants, roaches, millipedes, pill bugs, etc. I contacted the apartment management multiple times and they never provided adequate solutions to solve the issue. The apartments themselves are in terrible shape.... There are cracks and gaps around every corner and seam inside. The buildings are so poorly constructed that many patios and staircases are sagging and appear unsafe. The apartment building next to mine caught fire and almost burned down completely. The walls are so thin that you can hear absolutely everything your neighbors are doing. The community is not great either, many people don't pick up after their dogs or themselves. There is dog poop and trash littered throughout the entire complex. Once again the apartment staff seems to not care or put any effort into maintaining the grounds.
Unless this is your absolute only option, please never move here. Lee mas

I think Bent Tree is a very nice looking apartment complex. I applied here, but unfortunately, the application process is pretty broken. The main gripe I have is that my leasing agent has still, even after a week and a half, never actually responded to a single email I've sent.

I admit I perhaps called a few too many times checking in on things, but I would not have called in every day if I could just get a response and an update on where things were.

I did not actually get all of the... documents required to apply on the first email I was sent. I also wasn't given full instructions on how to make the app fee payment.

I sent in my documents, and I called to see if I was missing anything. I was told they didn't receive the email (though later it turns out they did, but they never responded back and said so).

I called in again later to get information on how to make the app payment. I made the payment and sent them an email with the payment confirmation as directed.

I still did not get an email letting me know the information was received, so again, I had to call them. I was told that they would work on my application.

I then called back the next day to see what the next steps were, and they told me they had earlier moveins and would process it later. I could not get a firm time on when I could expect my application to be processed.

I later called and asked for a manager and was told that they would work on getting me a response so I would feel more at ease. I still did not receive an email.

This process has been broken and I'm out $350 for the application because it went into a black hole. I understand that they have other applicants that they have to work with, but I have to get movers ready, get packed, etc, so I have to know if I'm approved or not. If they had just emailed me once or twice to let me know where we stood I certainly would not have called as much, which would have ultimately saved time for both them as well as me.

I would not recommend this place unless you are desperate or you have a very long time for your application to be processed. Lee mas