Vitruvian West

Property Manager at Vitruvian West responded to this review

Hello there,
Thank you for taking the time to share your concerns about the recent crime incident. We understand that such incidents can be distressing, and we sincerely apologize for any inconvenience or stress it may have caused you. As you rightly… mentioned, we endeavor to implement various deterrents and security measures, it is important to acknowledge that we cannot guarantee the complete prevention of all crimes. Crime knows no address, and unfortunately, no community is entirely immune to such incidents. However, please rest assured that we are fully committed to continuously working on improving our security protocols. Additionally, we maintain an open line of communication with local authorities to address any concerns promptly and efficiently. If you have any further concerns or suggestions, please do not hesitate to reach out to us. Your voice is crucial to our continuous improvement, and we are here to listen and respond to your needs.
Kind Regards,
Callie Read More

Property Manager at Vitruvian West responded to this review

Hello there, Thank you for taking the time to share your concerns about the recent crime incident. We understand that such incidents can be distressing, and we sincerely apologize for any inconvenience or stress it may have caused you. As you rightly… mentioned, we endeavor to implement various deterrents and security measures, it is important to acknowledge that we cannot guarantee the complete prevention of all crimes. Crime knows no address, and unfortunately, no community is entirely immune to such incidents. However, please rest assured that we are fully committed to continuously working on improving our security protocols. Additionally, we maintain an open line of communication with local authorities to address any concerns promptly and efficiently. Regarding the incident you mentioned, we do have security cameras and were successful in catching this stolen car. If you have any further concerns or suggestions, please do not hesitate to reach out to us. Your voice is crucial to our continuous improvement, and we are here to listen and respond to your needs. Kind Regards, Callie Read More

Property Manager at Vitruvian West responded to this review

Hello there,
We sincerely apologize for any dissatisfaction you have experienced during your time in our community. While we strive to provide deterrent measures in our community, it is unfortunate that we cannot entirely eliminate crime within the… community. We strongly encourage all residents to remain vigilant of their surroundings and to report any suspicious activity immediately to the local authorities. By doing so, we can ensure that each concern is promptly addressed and appropriate actions are taken. Your feedback is of utmost importance to us, as it helps us identify areas where we can improve and enhance the residency experience for all our residents. We strongly encourage our residents to reach out to our onsite team whenever they have questions or concerns about the community. Our team is dedicated to serving as a reliable resource for our residents and is well-equipped to address and navigate each concern in a prompt and efficient manner.
Kind Regards,
Callie, WeCare@udr.com Read More

Property Manager at Vitruvian West responded to this review

Hello, Thank you for taking the time to share your experience. I am deeply sorry that you and your family did not feel safe in our community. We take your comments very seriously and will work hard to correct the issues that you have brought to our… attention. We understand that you have decided to break your lease, but we want to assure you that we have implemented increased security measures and are always looking for ways to improve the safety and security for everyone in our community. Thank you for the rating and for the feedback! Kind Regards, Callie, WeCare@udr.com Read More

Property Manager at Vitruvian West responded to this review

Hello there,
We are sorry to hear you have had some concerns recently regarding noise around the community. We understand this is frustrating and we are sorry this has resulted in you having a poor experience with us! Concerns regarding neighbor… noise are best addressed as they occur. Please let our team know when the noise is occurring, so they can attend to the situation. If the disturbance occurs after-hours, please contact courtesy patrol or the police to assist. We apologize for the inconvenience regarding the sounding of the fire alarms! The fire alarms within the community are solely present for the protection of our residents and anytime they sound our team quickly responds so as to cause as little disturbance as possible. Anytime you have concerns about the community please do not hesitate to reach out the team, we are always happy to address any questions or concerns!
Kind regards,
Callie, WeCare@udr.com Read More