The Canal

Property Manager at The Canal responded to this review

Hi there,

Thank you for sharing your concerns. We’re sorry to hear about your experience and understand how important it is to feel comfortable and supported in your home.

Our team strives to maintain a well-managed community, and your feedback… regarding maintenance response times, communication, and overall experience is being shared for review. We also take reports related to the community environment seriously and are continuously working with our teams and partners to address concerns as they arise.

We’d appreciate the opportunity to learn more and assist further.

Warm regards,
Mia - CustomerService@udr.com Read More

Property Manager at The Canal responded to this review

Hello there,

Thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced and truly regret that it impacted your time at The Canal. Unfortunately, since this review isn’t associated with a name, we’re unable to look… into your account or specific situation to better address your concerns.

If you’re still experiencing any pest issues, please don’t hesitate to reach out to the office directly. We want to ensure that these matters are resolved promptly and that you’re comfortable in your home. Your satisfaction is important to us, and we’d appreciate the opportunity to make things right.

Warm regards,
Mia - WeCare@udr.com Read More

Property Manager at The Canal responded to this review

Hello there,
We are saddened to learn that you have had a negative experience with us. Our team is committed to providing assistance through our various communication channels, including email, text, and our Resident App. These methods allow us to… address multiple resident inquiries simultaneously. We understand that communication preferences vary, and speaking over the phone or scheduling a meeting may be preferable for some residents. If you prefer to schedule a call or meeting, please let us know in your outreach. We will gladly accommodate your preference and work with your schedule to arrange a convenient time for discussion. We've provided guidance to all package couriers regarding our community's delivery policies to ensure packages are handled according to our standards. If you have any concerns about the delivery location of your package or believe it was stolen, we recommend reaching out directly to the carrier for further assistance. Your satisfaction is important to us, and we are here to assist you in any way we can!
Kind Regards,
Callie, WeCare@udr.com Read More

Property Manager at The Canal responded to this review

Hello,
We are sorry to hear you have had a negative experience during your time in our community, particularly regarding parking. Please know that our team is dedicated to promptly addressing all resident questions and concerns; however, we must go… through the proper vendor channels to resolve each inquiry. We understand this process can be frustrating and delays can occur as we work to coordinate with our vendor's schedule. We appreciate your patience as we work to resolve your parking concern. Thank you for taking the time to leave us a review and for sharing your feedback with us. If you have any outstanding questions, concerns, or if you have additional feedback you wish to share please contact the onsite team.
Kind Regards,
Callie, WeCare@udr.com Read More