AMLI Downtown

I love living at Amli. The staff is amazing. Cameron, Adam and Alex. Went out of their way to help me repeatedly. Very smart staff and excellent location.

Extremely spacious and you can't beat the location.

I have enjoyed living here for that past 2 years and I love my apartment so much! There are fantastic eateries nearby and usually a happy hour always going on somewhere. When I moved to Austin I was concerned about making friends but I am happy to say I have made many friends at the resident events that are held for the community and other residents in the Austin area at sister properties. The staff is very responsive and always pleasant to interact with.

First let me say if it is not one thing...it is another. How disappointing for a place I had such high hopes for...

From the very beginning there were serious communication lapses that were not my fault, and in fact I would touch base and email information and ask if everything was in order etc., only to get no response- that is until 4:40 pm on a Friday, asking for a missing piece of information that had to be sent immediately or the lease would be cancelled. Nice. Nevermind I had been… emailing all week and heard nothing back but somehow I am at fault? I decided to actually transfer to a larger apartment, which you are able to do. I wanted to transfer the day the office was closed, so I took a screen shot of the rental rate (because they change everyday), so that in case it changed I could lock in the date and time I requested the change and secure that rate. Once you are in the system you cant just lease another apartment so I had to do it the way I did. I emailed everything to leasing and management to make the changes. This turned into a knock down drag out fight. I got the apartment at a good rate and they did not want to honor it. You have to honor it since you can lease and secure apartments 24/7 on their website and that fact was being ignored so they could charge me more than $200 MORE a month. Needless to say I had the proof and their argument did not hold up- and really says a lot about the lack of integrity in this management team.

So I pay my rent online even though it is higher than it should be, and then I contact the office to let them know and if they would just credit the difference to next months bill and that would be okay. Now, I am being told I have to PROVE I had a move in special???? After 2 months. I have an email confirming my base rate, the parking etc with the concession and apparently that is not good enough either? Then what is good enough? They have everything in their system and I have it in writing! Plus other people that got the move in special are not being asked to prove anything.

You overcharge me, go back on your move in special, ask for proof in writing- which I give to you and that is still not good enough, and when I ask to speak to you to sort it out you wont.I reached out to corporate and am waiting for a call back. I will update as I move forward.
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