Esperanza Domain

Unfortunate.

I have lived at this building for a year and a half, and for the most part my experience has been positive. However, there are serious issues regarding building access, safety, and support that seem to plague the property. Most importantly, their keyless / app based system for entering the building and units is flawed, frequently leaving my visitors unable to access the building; further, support for the app is horribly lacking… I was just asked to give the company 48 hours to... resolve an issue with building access. Would you want yourself or a visitor to wait two days to be allowed into the building you’re paying rent for?

As far as property level support goes, I have tried five times (during open hours) over the past two days to get in touch with a real human, and only get voicemail.

All of this would be only an inconvenience if the company would allow you more than one fob per unit; however, even though I rent a two bedroom unit, I am only issued one fob because I am the only person living here. So, you can do everything right with this company and still not be able to get into your apartment. Feel safe? Feel like this is money well spent? My advice would be to look somewhere where you have an actual physical key, are allowed more than one key, and where you can get someone to answer the phone during normal business hours. Read More

Gables is a corporate company that doesn’t truly care about It’s residents. They towed my car from within the garage for not having a sticker they didn’t provide me with. They are in the wrong and even admitted to not giving out the stickers. Furthermore, there’s mold everywhere and it stinks.

This is one of the coolest apartments I’ve ever lived. The homes have convenient smart technology and fun amenities. My visitors are always impressed. The team is also very friendly and always hosting events for us!

So I've lived in this building for over a year now and have some things to say...mostly negative.

First and foremost, since the new management has taken over, I'd say the overall quality of living in the building has gone down significantly. The garage door has been broken on numerous occasions (currently is) which has resulted in many break ins, thefts, etc. I used to park on the upper levels but don't anymore since I've seen shattered window glass literally next to a car parked in front of... mine. It's ridiculous to think about paying such a premium but having less security than apartments with no garages...The garage on the upper levels do not have any cameras either so I wouldn't advise anyone to park up there. I've also seen random people walking around in the garage (some even with pool floaties on the roof lol). The building says they hired a security company but all they do is make one round through the garage and leave lol. I'm sure with the rent you guys are charging y'all can hire a doorman and install actual cameras in the garage levels.

Next is the bike storage...I've had two bikes that we locked inside the storage since it states in our lease that we can't leave them on the balconies. Not even a week later they're both stolen. I've brought this up to the management on multiple occasions and filed a police report. But in short, they don't care. All we got from the management is "I hope you had insurance on them." Well FYI, money doesn't always replace things gifted to me by loved ones that hold sentimental value to me. Both bikes were given to me by my late father and are irreplaceable. I've brought up the possibility of the key fobs not being secured properly and that being the reason our bikes have been getting stolen. The building claimed it was impossible, but I talked with someone from the building next door who said that their fobs work with ours which is concerning to say the least.

The train is also something that literally drives us insane. It was never mentioned to us when we first inquired about the apartment since we pretty much leased sight unseen like most people during the time. I literally cannot have the window open since the train literally is so loud and insanely distracting. Read More

Ever since the management changed from Mill Creek to Gables (name changed from Modera Domain to Esperanza Domain), the experience living here has been very poor. My vehicle and others have gotten vandalized and burglarized in the parking structure due to the security gate malfunctioning. Trash bins are left out all the time. Constant maintenance on elevators. Would not recommend.