Nexus East

I had several people warn me about moving into this complex before I moved in. During my first few weeks here, I also noticed that even residents who live here seemed hesitant when walking me through the community. I tried to stay optimistic, but things have continued to go wrong.

They have repeatedly messed up my rent, and I’ve had to go into the office multiple times to get it corrected. The hot water regularly goes out. Trash valet does not run nearly as smoothly as advertised. There are... homeless individuals living in the dumpster area, and until very recently, there was no nighttime security at all. To be clear, they just hired nighttime security a couple of days ago, after months of ongoing issues reported by residents.

There are no security cameras in the hallways or parking lots because management claims it would be an “infringement of privacy,” even though residents have repeatedly asked for basic safety measures. Packages go missing almost daily, despite management insisting their mail delivery system is “foolproof.” It isn’t. Someone’s car was stolen (not towed—stolen) from inside the gated parking lot.

The parking areas are constantly littered with residents’ dog poop. I personally had a package stolen from the mailroom, and management admitted they have video footage of a homeless man entering and stealing packages. On top of that, my rental vehicle was towed even though I had a valid visitor permit.

I’ve lived here for less than two months and have experienced an unbelievable number of issues. There is an entire resident group chat that is nothing but daily complaints about how poorly this place is managed. I truly tried to stay positive and go with the flow, but I’m exhausted by the constant problems and the lack of meaningful action from management.

I do not recommend moving here. Read More

Great location, amenities, and staff. Would definitely recommend

Just moved in and was welcomed with a pup cup and a cookie which was a nice surprise. My apartment had one issue with the garage disposal but a maintenance man was able to come the same day to fix it. Nice office staff and the neighbors seem nice!

One of the coolest pool areas in East Austin. I have been to a lot, and none are as beautiful as here. The landscaping and maintenance of the pool is great. Pool is huge. 2 grill areas. Lots of seating. Cleaning crew comes early in the mornings to deep clean everything. Pool is consistently vacuumed and cleaned. Most apartment pools in Austin get pretty gross. Not the case here. Good sun exposure during the summer months from about 11am to 7pm. My girlfriend and I are at the pool pretty much... everyday from June - September. Read More

I moved in and within days was having problems with my ac which they were slow to fix. Shortly after that there was a rain storm that leaked through my ceiling and created a huge mold stain. It took them
a couple days to get the leak sealed up but nothing got done about the mold. They said I could wait weeks for a new unit and then dragged their feet trying to move me into something else within a reasonable amount of time. I was eventually allowed to terminate my lease after a week of being lied... to and pushed to the side. They tried to tell me I owed them money and kept my deposit and I had to cover all move out expenses. Management never once made me feel like more than just a number. Read More