The Addison Apartments

I’ve been a resident of this complex for 3 months and so far, the property management company has been a complete let down.

The most basic amenities that residents should be able to rely on (parking, package delivery, trash removal, printing) fall very short of expectations. The model that this management company uses is to simply outsource all services so that they cannot be held accountable for any issues that occur.

The package delivery locker system is managed by a third party. There… are not nearly enough lockers for all the resident’s deliveries which leads to many, many packages being left on the floor outside of the lockers by delivery couriers. These packages are accessible to all other tenants to be taken either on purpose or by accident. See attached photo. In the short time I’ve been here, I’ve had two packages delivered only to be taken by others before I can pick them up. When bringing the issue to the front desk, I was re-directed to the locker management company who redirects you to the courier. There are cameras in the package delivery room to deter this, but according to the property management company, these are inoperable.

The parking lot is managed by….a third party. The online system used to register your vehicles requires approval by property management. If the approval doesn’t occur in a timely fashion, your car will be towed from the parking lot which is less than 50% occupied. My vehicle was towed on the first night I parked in the lot due to the management company not approving my vehicle in time. There are no temporary passes or trail period to prevent this while the approval process is taking place. When bringing the issue to the front desk, I was re-directed to the third party parking lot management company who redirects you back to the property management and was ultimately left with a $300 bill from the towing company. Read More