The Dexter

As I write this we are 15 days into interrupted water service going on 48 hours straight without water. The building hired incompetent plumbers who have not been able to address the issue. The leak has proved to be so bad that the City of Austin turned off water to the building until the leak is completely fixed. All this while it has been 100*+ outside. Unbelievable mismanagement.

My wife and I moved into The Dexter when we relocated to Austin and our 6 month stay was extremely disappointing.

The first thing that you notice is that the facility is significantly shabbier than you see in pictures. Retaining walls are crumbling, landscaping and walkways are poorly maintained, and there is a constant presence of pet waste. Trash services are also poorly handled as the dumpsters are in high visibility areas and constantly overflowing.

Upon moving in, we weren’t able to... unpack our belongings for over a week because of a significant cockroach infestation. This required multiple treatments to get under control and we had to go into our own pocket to buy additional spray and traps in order to get the situation under control.

The gym and pool area are both poorly maintained and were frequently closed. The gym has very limited hours and they closed the pool for the season quite early while there was still persistent heat in Texas.

Our unit has multiple shabby patching jobs where it looks like a previous tenant punched a hole in the wall. These were repaired with little concern for aesthetics.

Outages in hot water and electricity are regular occurrences. During the latest winter freeze, The Dexter seemed significantly unprepared to provide any sort of support or assistance to residents. I personally cleared several tree branches with the assistance of other residents simply so we could get our cars out of the parking lot.

Recently the face panel of our central heating system simply fell off the wall, nearly striking my wife who was sitting nearby. Upon inspection, it’s not clear to me that the panel was ever securely fastened to the wall to begin with.

Even when pulling up to The Dexter, you’ll notice that the “T” has fallen out of the monument sign that faces William Cannon Drive. This has been the case for months, and it reflects the low quality of care that management provides for the facility.

Even in attempting to close out our lease, management has been consistently non-responsive to emails.

If you are looking for an apartment in Austin, I’m sure you can do better than The Dexter at the same price point.
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They deleted my original review! Do not move here! You’ll get ur car towed, you’ll have roaches everywhere, you’ll be ghosted by management, repairs will never get done, it’s unsafe, there’s homeless everywhere and shootings and i can keep going. do yourself a favor and don’t make my mistake.

The trashiest apartments I’ve ever experienced. I visit my friend frequently who’s locked into a lease at this place. Trash, dirty needles, nails, cockroaches (probably from the trash) all over the parking lot. Management non-existent. Pool is disgusting. Maintenance leaves evicted tenants garbage all over the place for weeks. Don’t do it. Online pics of complex are heavily edited. Just drive by and you’ll understand.

This place has gone under new management (again) and although it all looks pretty and new on the outside - the actual apartments are out of date, the neighbors have not been vetted (porch theft, domestic violence, car damage) and any attempt to get things fixed is laughably always behind. It's been exactly 30 days since the complex has had real and functioning hot water - they "fixed" it with propane tanks and we haven't heard of any updates since. then.