8/18/25
Verified Renter
This apartment has the potential to be great thanks to the looks of the inside BUT it’s impossible to get into contact with the office. Emails are ignored, calls are ignored and even work orders. Move in was a nightmare! Wasn’t even cleaned, dead bugs, live roaches, AC can’t get below 75 and stays running, broken fan pulls still not fixed and the there’s a leak since move in in our master closet. Whole carpet stays wet. Moved in on the 31st of July, it’s August 18th and still nothing resolved... and or fixed. Only thing was pest control coming once to help with the roach problem. So far I’m annoyed and want to leave already.
Review from Apartments.com
Property Manager at Keller Oaks responded to this review
Shelly, we're sorry to hear about your experience and the issues with communication and maintenance. We appreciate your feedback and are committed to addressing these concerns. We will reach out this week to see if we can help with the issues you... mentioned above. If we miss you, will you please call us at (972) 534-2860 or swing by our office so we can talk with you in person?