The Lochley

The maintenance is excellent, and there are no pests whatsoever, which is a huge plus.

However, the utility charges fluctuate wildly, there are no child amenities, little to zero resident events.

These are minor issues that I’ve come to accept, but they can be concerning if they continue to worsen.

THE LOCHLEY IS AN EXCELLANT PLACE TO LIVE.

AURBOR (THE PROPERTY MANAGER) AND JEFF (THE HEAD MANTENANCE MAN) ALWAYS INSURE THAT THE PROPERTY OPERATES AT THE HIGHER STANDARDS

DO NOT MOVE HERE – SAVE YOURSELF THE STRESS
I’ve lived at this property for three years, and I’ve been moved into three different units – each one worse than the last. Every single unit has had serious issues that go beyond minor inconveniences.
Let’s start with the basics: there is mold growing in the floorboards and ceiling, and nothing is ever done to properly address it. The HVAC system constantly breaks down, leaving you without heating or cooling for days—sometimes weeks—at a time. When... they move you into a new unit, don’t expect anything to be move-in ready. You’ll find nails sticking up from the floors, doors with holes in them, and black particles coming out of the faucets. Yes, black particles in the water—completely unsafe.
Management is a joke. Don’t bother calling—no one answers the phone. Arbor, the so-called property manager, is always outside on endless smoke breaks, completely unavailable to deal with any of the serious issues going on inside these units. And don’t expect corporate to be any better—they ignore phone calls, never return emails, and leave urgent matters unresolved for weeks, if they ever respond at all.
As for maintenance? They show up when they feel like it and do a bare-minimum patch job that never truly solves the problem. In fact, the temporary fixes have often made things worse in the long run. One of my units even floodedbecause of a neglected HVAC issue that had supposedly been “fixed.”
If you’re thinking about moving here, don’t. Unless you enjoy constant stress, unsafe living conditions, and being completely ignored by both management and corporate, this place is not for you. It’s been nothing but a nightmare for me—and I wouldn’t recommend it to my worst enemy.
Avoid this place at all costs.
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About to renew for the 2nd time. Leasing and maintenance teams have been great. You're not getting much with amenities, but you cannot beat that price!

The management through this catastrophe that occurred 2/15 has been absolutely uncommunicative. There are people with severe damage and loss of service. There was no way to contact management. General letter of "we are working as quickly as humanly possible". Unacceptable. There should have been consideration of residents for restoration of service, repair schedule. Their response was "it is a national disaster", no tornadoes, hurricanes are national disaster. We offered to use wet/dry... equipment to clean up 2 inches of water in bedroom. They said we have no equipment. This is poor excuse, not allowable hotel accommodations, Apartment is not liveable. Mold and Mildew will start in 48 hours. Health is not a concern. We were advised to use our personal insurance. We have $100,00 liability they will be able to draw on. Then it will be done cheaply. The maintainance is inadequate for this property . Do not rent here . We will not be allowed prorated rent even though we have had to be out for 15 days. Read More