1/23/26
AVOID, SAFETY CONCERN
While I was inside my apartment, my unit was shot at. A bullet penetrated my living room wall and landed on my kitchen floor. This is not an exaggeration or a figure of speech — it is a documented, life-threatening incident that occurred on Hall Street Flats property.
The response from management was appalling. Melissa, the Property Manager, demonstrated a complete lack of professionalism, urgency, or basic human concern. In the weeks following a firearm-related incident inside my home,... management was largely unreachable. Calls and emails went unanswered for days at a time, and staff repeatedly claimed Melissa was “out of the office.”
When I was finally able to speak with her, Melissa was dismissive and made a point to repeatedly state that management was “not legally responsible” — rather than addressing resident safety, next steps, or offering any meaningful support. Shockingly, over the course of approximately one month, she introduced herself to me multiple times, apparently unable to recognize or remember the resident whose apartment had been breached by gunfire.
There was no clear communication, no transparency, and no accountability. I ultimately moved out, believing the ordeal was over.
Three months later, I received a notice from a debt collection agency alleging I owe Hall Street Flats $159. I was never notified of any outstanding balance, never provided an explanation, and never given an opportunity to dispute the charge before it was escalated to collections. This raises serious concerns about their billing practices and recordkeeping.
Between the dangerous location, grossly negligent management response to a violent incident, and questionable post-move-out financial practices, Hall Street Flats is a place I would strongly advise anyone to avoid. Tenant safety and basic administrative competence are clearly not priorities here.
Review from Apartments.com
Property Manager at Hall Street Flats responded to this review
We’d like to apologize for the negative experience you had with us. We’ve taken your feedback and will work hard to implement needed changes. We'd love to make things right! Please reach out to us at your earliest convenience.
