The Brooklyn @9590

I have lived here through 4 leases with many management changes, each one worse than the last. We pay for pest control and no one comes. We have black mold and management refuses to address it, even after verbal and written notice. Don't move here, the amenities are not worth the prices.

I have lived in an apartment complex owned by this company for a few years. I am extremely disappointed and upset with the current office staff and the property management group. The most recent disappointment is the lack of communication for the on-site laundry centers. After the winter storm that impacted Texas (roughly 2/13/21 - 2/18/21) the on-site laundry centers were completely unusable due to water damage and other factors. There was ZERO communication to the residents about this service… (most units are without W/D hookups) and when I asked a staff member in the office for an update, she just said she wasn't sure. We didn't have a single piece of communication until *after* my husband emailed the office staff on 3/11! Three weeks *after* the last of the weather cleared! The communication we received was a note on the laundry center door saying it was closed until further notice. I guess this is better than no communication but it's still not ideal for residents who rely on this service. In addition to this, we also emailed the property management group (AlphaOmega) on 2/27 and NEVER RECEIVED ANY COMMUNICATION BACK. Nothing. The employees are silent. No one seems to understand they are in hospitality and customer service while managing a residential property.

In addition to this upsetting issue, we also have had to treat the massive roach problem on our own (we used to request pest control but finally stopped after never seeing someone come to our apartment). We are also missing the door to our mail slot at the mailbox area. It looked like someone tried to get into the mailboxes and several doors were pried open. Our door was almost all the way off one day and then the next day it was gone. We haven't had a mail covering on our mailbox for almost 2 weeks. Again, this was brought up and has not been addressed. No communication. Read More

The apartments are old and tiny. Definitely not worth half of what they charge. Should be shut down with the amount of drug dealers and tweakers who roam the complex. They will try and gouge you for more money after you move out!!!! If you are considering here DO NOT MOVE IN. There are gunshots and mugging happening all the time.

This apartment complex used to be Snug Harbor. While it wasn't perfect, it was definitely a livable space. Citygate took over management about three months ago and it's been nothing but problems.

We have two gates. Neither have worked at all (they're just left open all the time) since Citygate took over.

The "dog park" is nothing but a dirt patch at this point. The sprinklers no longer function in it, so all the grass has died.

The swimming pool has been open for roughly 2 weeks out of the… last 3 months. This is summer time we're talking about.

The appliances are extremely old.

There used to be a security company that would patrol the complex on a regular basis, but Citygate either changed vendors and didn't tell any of the tenants, or they got rid of them entirely.

Trash used to be regularly picked up, but it looks as though that's gone away as well. Diapers, fast food bags, and bottles/beer cans are sporadically thrown throughout the parking spaces.

I had an emergency maintenance request yesterday. The landscapers evidently hit a rock while mowing when I was at work, and it hit my glass patio door, shattering it. I come home from work at night, and since I'm on the ground floor, I immediately call their "emergency" request line to get it fixed and followed up three more times that night. No one called. I called at 7pm. Not a single response. I had to go down to the office at 9:00am this morning only to find they were closed for a meeting, finally letting out at 9:15. Severely agitated, I spoke with the young lady at the office, explaining I needed it to be fixed so I could go to work. 10 minutes was the estimate I was given, when in reality, it was 40. To make it up to me, a poorly worded email was sent to me offering an apology and a 25 dollar gift card so I could "buy lunch." My door was broken by a contractor of the company, I had to deal with having a WIDE OPEN door for 15-18 hours, and had to put up with a false emergency request line. 25 dollar gift card? Nope.

I've lived here for three years now. I strongly regret renewing my lease. I advise anyone considering moving into this particular area to shop around and do research. The management in these lower income areas are absolutely the worst I've seen unless they're a smaller company. Read More