The Residence at North Dallas

I lived in the Residences of North Dallas apartment for four years. While the rent seemed fair, there were several issues with the apartment. The quality of the home was low, and it didn’t feel secure. Additionally, each time I renewed my lease without making any upgrades, they increased the rent.

The most frustrating part was when I moved out. They charged me excessively for cleaning and other fees. Despite keeping the apartment clean—actually in better condition than when I moved in—they… still charged me $400, along with the $400 from my deposit. Read More

First off, let me just start by saying this place is horrendous! I've dealt with practically everything while living here, including roaches, mold, mildew, car break-ins, and more! Even after dealing with a slew of issues, management had the audacity to give me a $190 monthly increase in my renewal option. The gates haven’t worked since I moved back here a year ago, and they have the nerve increase monthly rates! The management expresses zero empathy for their residents, and provides no real… solutions to your problems. I would stay away from this place if you’re considering it!!! Read More

Water damage going on which they charge you even if it was not your fault. Roach infestation almost every apartment building around the outer-skirts (which is pretty big) and there’s been no progress with this problem. I moved in on October and on the first month faced a leak from the ceiling. I reported it and they finally came on February to only add a board over where the leak is happening. This only fixes it momentarily because I can see a large stain forming on the ceiling and who knows… when it’ll pop. I didn’t know about the roach infestation until my third week when I noticed a couple and now they pop up in my room and my bathroom. Keep in my mind I keep my place clean because my mom is a chef herself so she needs to for healthcare reasons. Yet they keep showing up and causing a lot of stress to us. DONT LIVE HERE! Read More

Trying to lease here was the worst, most stressful experience of my life. After going through a traumatic life experience I needed an affordable apartment and found this place. When I toured, the leasing agent fully LIED and told me that the unit I had my eye on was fully upgraded like the model. When I picked up my keys was when I found out that my unit was actually not upgraded at all.

When I went inside my unit initially, there were huge, 10 foot long water stains across the entire place,… spanning from the fridge to the patio door (first floor). And there was water actively in the living room as well. When I went back to the office to ask for proof that this water issue had been fixed they told me they would put me into another unit.

They let me tour a couple other units and the first one they showed me had 2 inches of standing water in the bathroom and there were signs that someone had been in there due to the cigarette butts in the bathroom. This unit backed up to the other unit with the water damage.

Eventually they toured me through the final unit I settled on but after a few days I started to notice an insane amount of roaches coming out from everywhere. I eventually realized they were coming out of the freaking drywall. Literally my worst nightmare. I have never been so stressed in my life and I had to have therapy to recover from this experience. I talked to the neighbors and they had been complaining about the roaches for months and that the whole building was infested. I also talked to another couple at the office and they were having the same roach issue in another building.

The one star is awarded to them simply because they gave me a full refund and let me out of my lease so I could go to a different complex. I can't imagine what this would be like for a family who does not have the finances and knowledge to get out of a lease like this and be able to pay for a hotel for several days and movers AGAIN. Horrible company and horrible leasing office. Read More