2/11/26
MANAGEMENT IS HORRIBLE - WORST MOVE IN EXPERIENCE EVER!!
I am extremely disappointed with my experience at The Willow at Expo Park, particularly my move-in process. My move-in was delayed by three days because my apartment was not made ready as promised, despite repeated reassurances from the leasing office that everything was prepared. When I was finally given access, the apartment was still dirty, including mold and cobwebs present in the refrigerator. There was dog hair and human hair throughout all flooring and embedded in the washer and dryer... units that residents are required to keep in the apartment. Although the unit was cleaned multiple times, it was never brought to an acceptable standard.
Additionally, maintenance was required to address necessary repairs shortly after move-in. During this process, my apartment was damaged. Management advised that someone would be sent to fix the damage; however, there has still been no resolution or follow-up.
I was also provided with the incorrect storage key after being assured everything was ready for move-in. This mistake delayed my movers from completing the job and resulted in over $800 in additional moving costs due to exceeded time. Most concerning is that upper management has made no meaningful effort to rectify these mistakes. Instead of taking responsibility or making things right to retain a new resident, they chose to release me from my lease. I am now having to scramble to find a new apartment and repack all of my belongings after only a week of being a resident at the complex.
I was genuinely looking forward to living at this property, as the apartment itself is beautiful and the location is desirable. Unfortunately, the lack of accountability and responsibility management has shown for their mistakes has left a bad taste and created a very poor first impression as a new resident. I would not recommend this property to anyone looking for a management team that truly cares about its residents.
Review from Apartments.com
