The Retreat at Mesa Hills

This place not even deserves 1 star. This apartment complex looks good from far away only, I gave them the benefit of the doubt despite the reviews, and I regret it so much, I threw away my money by renting here, because they can't even give you a decent quality of housing. Facilities suck, you're shower, kitchen sink, dishwasher, is going to be clogged 90% of the time. Pools, public restrooms, everything is dirty and nasty. I remember noticing everyone in my building left, and I should've left... earlier instead of paying to this nonsense apartment complex. Make yourself a huge favor and DON'T MOVE HERE. Read More

Where to start. There is dog poop everywhere. Water leaks into these apartments. The water is shut off at the complex 1-5 times a month. They will make up fees and try to charge you of every last little thing to take your money. The gym isn’t 24/7 as advertised. Maintenance will get there eventually. It’s advertised as luxury but it is far from it.

I decided not to rent here because all the extra fees they don’t tell you until the end, and now they won’t give me my full deposit back. I’ve been sending emails for months now and they have just decided to ignore me and when I call they can never give me an answer! So if you are not 100% sure, don’t lose your money here.

Leaks, plagues, humidity, poor service, and significant increases at renewals. I have photos that would make you throw up. Work orders take weeks to be fixed if they ever get fixed, staff members not caring at all and units and amenities fallig apart. The pool was closed for the whole summer and opened in late September. I am writting the review since the humidity has not been taken care of for moths and now there are fungus all over and I had to throw away some furniture because of that.

If you’re looking for an apartment in El Paso, RUN FAR AWAY from this one! This is by far the worst apartment complex I’ve ever lived at. The apartments themselves are falling apart and they are not at all taken care of. The office staff are rude and incompetent and always preoccupied attending to personal matters (including babysitting a small child in the office). They have added additional charges to my rent on several occasions and refuse to give me a written itemized statement explaining... the charges. If you call a work order it always takes weeks for them to complete it. I have complained to the management office on multiple occasions and nothing is ever done about it. If I could give them zero stars, I would. Read More