Reagan at Bear Creek

If I could give negative stars I would. This was the absolute WORST renting experience I've ever had. To start the office workers were very uneducated about anything when it came to the leasing process, as well as they lost my initial application. We should have taken that as a sign but we still moved in. When we moved in out water smelt of rotten boiled eggs. Which was not fixed for about 2 weeks after our move in date. Our dishwasher broke 3 times total living here for 18 months and each time… it was "fixed" it was never even actually fixed. There was SO MUCH MOLD! When we brought this to the attention of management. It was PAINTED OVER! There was no cleaning done to remove the mold. This was a battle we faced with management and maintenance for months. We were forced to pay for valet trash that was never picked up. We constantly had leaks in our apartment from the dishwasher to the patio to the bathrooms. My closet was falling apart for months which also took me going into the office to speak to "management" about 10+ times before it was actually fixed. During the move out process we were told if we dropped off our keys a few days early we would be charged for breaking our lease. We paid for a professional cleaner to come in and clean our apartment before moving out and we were still charged for their carpet cleaning services. On our "move out expenses" they charged us 2 times for renters insurance when we had our own renters insurance which they have copies of that they continued to "lose". Each time I went to the office to confront them regarding any issue I was pushed off and never helped. They lost COUNTLESS packages, I eventually had to have my packages delivered to my job. Oh did I mention the BUGS. There were gnats everywhere in our apartment even though we were very clean and did not leave food drinks or anything out. We were charged for "pest control" also on our "move out expenses". If you don't want AC move here because out AC never got lower than 83°-90°, our bill was still a whopping $300+. Oh also during our move out I found ADDITIONAL MOLD in my closet. I'll attach photos for your sake. If you're thinking of moving here. Please BEWARE. Read More