Avana River Park

Really wanted to give this place the benefit of the doubt. I scheduled a tour for a Saturday at 11 am as that was the earliest they had. Showed up at 10:55 and waited till 11 to attempt to go inside and the doors were locked. They had a huge sign in the front they advised that they open at 11 on Saturdays. Gave it some time went and grab a bite to eat and made it back by 11:15 the office was still closed by 12pm the office was still not opened so I called. The operator said that she would give... me a call back when she figured out what was going on and why they hadn’t opened yet. Never received a call back. Very frustrating experience considering Saturday was the only day I had for tours. Read More

Hole in my tub and no water for the first 3 weeks. Had money stolen on property grounds. Mail was lost. Multiple continuous and unresolved maintenance nightmares. If you live on the 3rd floor, expect 83 degrees (at the coolest) with the A/C on internal summer temps and expennnnsive electric bills. The facility grounds and office are the well kept areas. The actual living spaces smell and are poorly kept. They’ll tell you the unit your getting is par with the one you tour, but don’t buy it. They... owe me a security deposit and a month’s rent but refuse to return my calls or emails. In my opinion, living here’s more trouble than it’s worth. Read More

This property is severely mismanaged and is falling apart.
This community used to be five stars; now I give it two stars if that. I moved into a supposedly upgraded unit that boasted grey cabinets, stainless steel appliances, white countertops, new bathroom fixtures, etc. Upon my move-in, the old refrigerator was still in my attached garage; there was trash left in the garage with maggots from 105-degree weather, the paint on the cabinets started peeling after a week, and the tub in the guest... bedroom. The hot water has never worked in my kitchen. After several submitted work orders, I just gave up. The new towel racks fell off the wall within three weeks; the apartment was still dirty. If you need help from the office, good luck. They are never there. They emailed us that we should call the office for work orders instead of going into the office (poor management style). During Christmas, the entire communities water was shut-off because the fire system flooded. To make our Christmas brighter, they delivered disgusting portable toilets. Maintenance is subpar at best. Do yourself a favor and look at other options; you will not be happy here. Read More

Ever since the management company changed to Greystar in August 2021, things went downhill quickly. The new (giant nationwide) management company thought they could come in, slap on a fresh coat of paint (which is truly horrible; the new abominable paint scheme makes no sense and dates the building by decades), and charge astronomically higher prices.

When Greystar took over, it became almost impossible to get a response from the office or maintenance (average response times could be measured... in weeks or months in some cases), and they frequently made complex-wide changes with zero notice to residents (gate codes/locks were changed or removed without notice or new keys, water was frequently shut off, outdoor patios were unusable for the better part of an entire year, etc.).

My apartment itself is nice, but my rent increased by more than 30% since Greystar took over (from August 2021 to August 2022). Also, the current advertised rent does not include the hundreds of dollars in new “amenity fees” for a basic pool and workout room with a few treadmills, which have been around since the complex was built in the ‘90s.

When this complex was still The Viceroy before August of last year, I had very few complaints. I will never live in another Greystar property and recently gave notice to end my lease. River Park Drive is a great location (right next to the Trinity Trail and close to the Camp Bowie district) and has multiple apartment complexes—just don’t choose this one. Read More

When I was scheduled to move in on July 1st, I received a call that my apartment had flooded from the air conditioning unit. At that time, I wasn't planning to be there until the next day and was promised that my floor would be replaced, and AC fixed by the time I moved in. Neither of those things were true as my move in was delayed that day as I had movers waiting for your team, who sounds like my move in time was not communicated with them, to finish the floors. But then I entered an... apartment without working AC in over 100-degree weather. A technician did come to fix it that evening, however when I returned to my apartment the next day after staying in a hotel to make sure my dog didn't die from heat stroke, the bathroom was flooded. My parent called for emergency maintenance, and this was fixed, but the ongoing damage (swollen drawers that won't open in the bathroom) hasn't been addressed. The week I moved in I made a list of all things that needed to be fixed at your company's request and two months later, nothing has been addressed including my broken oven door that may be a fire hazard and I was promised would be fixed the day I moved in by your maintenance team. I understand that a part needed to be ordered, but there has been no communication about this progress. Two weeks ago, my washer flooded. 5 days later, after daily calls, emails, promises that it would be looked at that day, and my dog being enclosed to provide your team access to my apartment, I finally got an email saying it was addressed. At the same time, I also submitted maintenance requests for 6 or 7 of the items from the original list as I had lost hope they would otherwise be fixed. This list included my shower being slow to drain. Nothing was addressed. This past Tuesday, I sent an email alerting Avana River Park staff that my shower had stopped draining completely and was a health and safety hazard. I was assured it would be addressed. Since Tuesday, I have not been able to shower, my dog has been kenneled, I have reached out with photos, and my cosigner spent all of yesterday on the phone with various members of your team who assured him that I would be fixed. The issues have not been resolved. My shower has not been evaluated, it is still holding the same water from Tuesday which is now growing a biofilm, and this continues to be a health and safety hazard in addition to a quality-of-life concern for me and my dog. Read More