Centreport Lake

I recently applied to this apartment on March 11, and it took over two weeks just to get my application processed. The communication was absolutely terrible. No one in the office answered calls or emails for days at a time, and I constantly had to follow up just to get any kind of response.

Carrie didn’t seem to have much information, and Dom, the manager, didn’t seem to know what was going on either. Alissa was the only one who seemed somewhat competent, but even she couldn’t provide clear... answers. Overall, the office felt completely disorganized.

The biggest issue was their “Proof Up” third-party income verification process. It continuously asked me to upload different documents and dragged on for an unreasonable amount of time. Even the office admitted there were issues with the system, which made the situation even more frustrating.

As someone who works in property management as a leasing agent, I know how long these processes should take—and this was handled extremely poorly and far below industry standards.

After all of that, and despite the issues being on their end, they still refused to refund my application fee.

Please stay far away from this place. This was an unprofessional and frustrating experience from start to finish. Read More

Maintenance is slow the office staff acts like they care and they dont stay away !

I recently moved into Centreport, and my experience has been deeply frustrating and disappointing. Upon arrival, I found numerous issues that clearly indicated the apartment was not adequately prepared for move-in.

Here are some of the unacceptable conditions I encountered:

Stains on the thermostat vents, switches, and loose plugs.
Paint drips on the balcony door.
Poop stains in front of my front door.
Additional issues such as bird poop and a lack of animal control.
Holes inside closets and... old tools used for the closets that need to be replaced.
These issues made it evident that the apartment was far from the clean, renovated, and well-maintained living space I was promised. Despite reporting these problems the day after I arrived and being assured they would be resolved, the issues persist. My bathroom still has problems, and the general state of the apartment has caused significant inconvenience and distress.

I am extremely disappointed with the lack of preparedness and the slow response to address these concerns. Moving into a new home should be an exciting and positive experience, but my experience at Centreport has been far from that.

I hope the management at Centreport takes these concerns seriously and improves the standard of their apartments and their responsiveness to tenant issues. As it stands, I cannot recommend this complex to anyone seeking a well-maintained and hassle-free living environment. Read More

Community has changed management 3 times since we have been here. Staff never answer the phones, maintenence request takes days or week to get resolved. We had asked many times for a garage and their answer is we can't now because we are short staff ... or we have just opened and I am not sure what we have . The staff is rude and they are not willing to help the residents. They will do it when they feel like doing it. This is supposed to be a smoke free community and it is not. Neighbors smoke... and the smell passes tru my second bedroom. They smoke outside and nothing has been done about it. We have submitted many times that our apartment ceiling needs attention because it looks like the roof is liquing but they came looked at it and did nothing about it. We asked that if we can be transfer to another building , they said they will do it and then came and told us that ot was denied. We understand their reasons , but like I said before, they are not willing to help residents and the worst is that many of them have this attitude of prevention when you go to the office and ask for anything. Read More

This place is by far the most disgusting place to stay.. I wish they would let me post videos and I have lived here for 7 years... I am moving out in September trust me when I say please do not stay here or you will end up trying to break your lease. I am patiently waiting out my lease but this place took a nose dive from when I first moved in.