7/7/25
KEEP LOOKING!!
KEEP LOOKING!!! I only gave a star because I had to. Let me start with the pros 1. Clean grounds 2. Location. 3. Ivan
Cons: Management does not honor the promises they make prior to you signing the lease. If you're looking for a peaceful, quiet community keep looking! We have been dealing with a super disrespectful, noisy upstairs neighbor and the office gives us generic responses without resolution, something we were initially told was not tolerated. Upon speaking with other residents this... seems to be a property wide issue with several tenants. We have YET to meet the onsite courtesy officer despite numerous calls and have even welcomed management to step inside our home to witness the noise firsthand which they refused. We provided everything asked including recordings of the noise and still NOTHING has been done to help us. Unfortunately, we are STUCK in the lease because we refuse to pay a relet fee for something out of our control. We were initially so excited to live here but like our peace that was short lived.
Review from Apartments.com
Property Manager at Cortland Chisholm Trail responded to this review
Hello Christina,
We’re truly sorry to hear about your experience and the frustration you’ve been dealing with. That’s never the kind of experience we want for anyone living in our community. As a team, we genuinely appreciate you sharing both the... positives and the concerns. While we’re glad to know you value the cleanliness and location, we’re disappointed to hear that the noise issues and our response have left you feeling unheard. That’s not the standard we strive to uphold. We understand how important peace and quiet are in your home, and we’re sorry this has been such an ongoing challenge.
We want you to know your concerns are being taken seriously, and we’re committed to reviewing what’s been done and what more we can do. Please reach out directly or stop by the office so we can talk more in person. We’d really like the opportunity to work through this with you and find a better path forward together.
Sincerely,
Your Cortland Chisholm Trail team













