6/12/26
Management in terrible.
I rarely leave negative reviews, but prospective residents deserve to know what they may be signing up for.
I have been dealing with an ongoing air conditioning failure during a Texas summer with outdoor temperatures exceeding 90°F. Despite multiple maintenance requests, multiple work orders, and several visits from maintenance personnel, my apartment has remained unable to cool below approximately 75–76°F, even with a temporary portable unit running continuously.
What has been most... disappointing is not that the air conditioner broke—equipment fails. It is the way the situation has been handled. Communication has been inconsistent, updates have been difficult to obtain, and I have repeatedly had to follow up myself for information regarding the status of repairs.
After reviewing the lease documents provided by the property, I discovered that the Community Policies Addendum specifically defines “no air conditioning when outside temperature is above 85 degrees” as a maintenance emergency. Despite this language, the issue has continued without a clear resolution timeline.
What I found particularly frustrating was management’s response when I raised concerns about living in an apartment that would not cool below 75–76°F. Rather than offering meaningful accommodations while waiting for repairs, I was advised to pursue a renters insurance claim.
At the same time, I observed that the property’s own interior hallways are maintained at approximately 73°F. It is difficult to understand why residents are expected to be comfortable living at 76°F while the property’s common areas are cooled to a lower temperature.
I understand that equipment failures happen and that replacement parts sometimes need to be ordered. What residents should expect, however, is timely communication, transparency, and a sense of urgency when dealing with a maintenance emergency that directly affects their quality of life.
I have retained screenshots, maintenance records, work orders, photographs, temperature readings, and written communications supporting the statements made in this review.
If you are considering living here, I strongly recommend asking current residents about their experiences with maintenance response times, communication, and how emergency repairs are handled before signing a lease.
Based on my experience, I would not choose to rent here again.I rarely leave negative reviews, but prospective residents deserve to know what they may be signing up for.
Review from Apartments.com
Property Manager at Cadence at Frisco Station responded to this review
Thank you for taking the time to share your experience. We sincerely regret how frustrating this situation felt, especially during the recent high temperatures. We understand how important it is to feel comfortable in your home.
Our team was actively... working on your air conditioning concerns throughout this process, including ongoing communication and multiple service visits to diagnose and resolve the issue. That said, we recognize that the overall experience did not meet your expectations, and we’re sorry that the communication did not come across as clearly or supportively as intended.
We’re glad to confirm that the repairs have now been completed and your AC system is functioning properly. While we are pleased this issue has been resolved, we are also taking your feedback seriously, particularly regarding how updates are communicated, as we continue working to improve the resident experience. We truly appreciate your patience throughout this process and your feedback.
