6/27/26
Verified Renter
Good afternoon,
I would like to express my concern regarding the handling of a recent maintenance request.
Unfortunately, the response was not timely. I had to make several follow-up phone calls over the course of several days requesting assistance, and it was not until the fourth day that a maintenance technician arrived. During that time, my kitchen sink remained filled with dirty standing water, nearly overflowing, and produced a very unpleasant odor, creating an unsanitary condition. While... I appreciate that the issue was eventually resolved, I believe the response time was unreasonably long for a problem of this nature.
Additionally, I am concerned that the fire extinguishers were removed from the building several weeks ago and have still not been replaced. This creates a potential safety risk for all residents, as we would not have immediate access to a fire extinguisher in the event of an emergency.
I kindly request that the management take the necessary steps to improve response times for maintenance requests and ensure that the fire extinguishers are replaced as soon as possible.
Thank you for your attention to these matters. I look forward to your response.
Sincerely,
Review from Apartments.com
Property Manager at The Preserve responded to this review
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. We are disappointed to learn of your experience here at The Preserve as we strive for 100% satisfaction. A team member will be in contact soon so we can... further discuss the matter.












