Oaks Hackberry Creek

Excelente atención de todos. La manager Diana muy amable.

This review is to express my dissatisfaction with the incompetent handling of a persistent sewage smell issue in my apartment. The issue started around February 1st, and I reported it to the office multiple times, starting on February 3rd. Each maintenance visit concluded with the claim that no smell was detected, and my ticket was promptly closed as resolved without confirming with me. However, upon having a city inspector visit my apartment, it was confirmed that there was indeed an issue that… required attention. Several days later, plumbers performed repairs under the building, which resulted in a slow reduction of the smell over the course of several days, yet it never fully dissipated and remained throughout the remainder of my lease. I even urged somebody from management to come visit the apartment, yet never received a response to that. I believe this situation was not handled with the urgency or thoroughness it warranted.

Additional notes:

1. In 2016 when I signed a lease, I was assured that the unit was a remodeled unit and the carpet would be new when I moved in, but it was not. None of the issues I marked as "may need addressed or please fix shortly after moving in" were ever looked into or taken care of. Unit was not very clean upon day of move-in. I had to do a lot of cleaning to make it acceptable before finishing the move-in. Complex is showing its age.

2. Large portions of shrubbery have been removed over time and never replaced. Property is becoming bare and looks unappealing, especially for the current lease rates. After rain, mud accumulates onto the sidewalk and covered parking spaces due to a lack of adequate erosion control.

3. The dumpster area always has trash on the ground so it can be difficult to get to the dumpster to throw your trash in the dumpster without trying to step over or around trash. I know this is a tenant problem, but still.

4. Pest control - hardly ever saw them. They might enter the unit once a year. I have cameras inside and know when people come and go at all times, so this can’t be disputed.

5. Pool area - Grills haven’t worked adequately in years. They used to be cleaned daily, but haven’t in years. Pool maintenance at times can be questionable, but has gotten better over the past couple of years. Restrooms by the pool are kind of gross.

6. Sitting vehicles - Towing enforcement is never actually enforced. There are cars that have been sitting in the same spot for well over a year without moving. Read More

Nice central location, well maintained apartments, Excellent Staff All my issues addressed promptly. Completely satisfied.

Do not live there anymore for years Keep getting these and other type of messages. My name still appears in the utlities bill of current tenant after years of not living there.