Clairmont at 121

Decent, fairly roomy apartments. Staff is really nice to your face but will not do anything to enforce the parking, pet waste, or noise issues.
They're really good at telling tenants to call police instead of directly addressing the issue themselves. Putting the responsibility on the tenant is dangerous. People are crazy and, unless they are fined or cited by the complex, nothing anyone says or does will make a difference. Calling police adds to the likelihood they will retaliate.
If they... retaliate, the office does nothing.

Do NOT expect much help at all. I've been waiting over 2 weeks for pest control. The first time they came out, I wasn't home and they didn't have the right key?!
They haven't been back and it has been noted.
They have also entered my apartment without notice twice. Read More

I've been living here since June of this year. Crest Manor Apartments are disorganized and do not communicate effectively internally or externally. My move-in day was delayed because the manager didn't know I was moving in; never mind, I had been working with one of their employees for two months prior and sent all my necessary documents; coincidentally, on move-in day, all records had been "misplaced." Next, let's discuss the many maintenance issues I've had in the short four months I've... lived here. I didn't move in with roaches, but somehow, I now have roaches. I asked a Crest Manor employee to send pest control; over 3 weeks ago. Pest control came at 5 pm and told us he couldn't spray because we would need to vacate the apartment for 4 hrs so it could air out. The was not communicated with us when pest control was requested. Crest Manor never warned us of the protocol. Now it's 3 weeks later and I still see roaches and they pest control is no where to be found. It's currently 11:34pm pm on 9/14/2024. I live on the first floor and it's currently 80 degrees inside my home while its 82 degrees outside. Maintenance has "fixed" my air 5 times and it won't drop past 80 on the first floor. Read More

The management at this complex is incompetent, they have no sense of empathy, when you need something or they make a mistake it's no problem but when there is an issue they are slow to make something happen. I have been here for a number of years and it has been on a down hill decline for the last few years.

Senior management is lacking at this location, there is no follow up and they feel that "I'm sorry" is the solve all

The complex is nice but requesting repairs or service is very difficult and timely. I am a current a resident and have been trying to remedy an ongoing issue with the Air conditioning for some three months with very little results. The staff and management appear helpful but do badly in completing any request for the services of maintenance or following that request to the end and ensuring job completion. It would appear that the best they can come up with is, the outside temperature needs to... be above 75 degrees for the emergency repair service, this is after 6 initial attempts during business hours to fix the problem. I cannot say too much about this complex but caution is recommended especially when considering the cost of rentals. I agree with other reviews that the apartment are not cleaned correctly before any new residents move in, our apartment had food debris still in the fridge. The paint job was one of, cover what you can see, we even got a free wet dog air freshen smell built into the carpets, the body shop loves our custom for air freshner. Read More