5/6/25
Run. Don’t Walk. RUN.
I’ve dealt with some incompetent leasing offices before, but this place takes the cake. I never even got the chance to live here because the application process alone was a complete joke. Unreturned calls, vague answers, constant “we’ll get back to you” lies — it was like playing a game of hide and seek just trying to get basic info. At one point, they asked for documents I had already sent twice. TWICE.
The staff acted like they were doing me a favor just for answering the phone. Spoiler: they... weren’t. I ended up applying somewhere else that treated me like a human being and approved me without the circus. Bullet dodged. If this is how they handle prospective residents, imagine the nightmare of needing a maintenance request or lease help. Hard pass.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Whitlow responded to this review
Thank you for taking the time to share your feedback, User. Our team works hard to provide customers with the best support possible and we apologize that this wasn’t your experience. We’d like to better understand what happened and how we can make... things right, so please reach out to us at leasing@livewhitlow.com or 1 972-777-6866.
