10/29/25
Not Worth It
My husband and I were originally impressed with the property when we toured, however after a grueling application process and a disappointing move in we started to have our doubts. The unit was not clean or prepared for new tenants, and we had to place numerous maintenance requests our first few weeks due to the water not being hooked up to appliances and frequent pest issues. Property staff are horrendous at answering phone calls or emails and often can not be found at the front desk either. Us... along with several of our neighbors have units infested with fire ants and management is mostly gaslighting tenants rather than making efforts to address the issue. We tried multiple times to plead with them about this because we are concerned for our child's safety being bitten by fire ants in our home and we were only met with hostility. Now, we are having to pay all the crazy fees and expenses to terminate our lease early because management doesn't think pests are "a big deal" but we disagree.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Preserve at Woodridge responded to this review
Thank you for sharing your experience. We are truly sorry to hear that your move-in and early residency did not meet expectations, as our goal is always to provide a positive and comfortable living environment for every resident.
We take concerns... regarding move-in readiness, maintenance, and pest control very seriously. Any home that does not meet our standards at move-in is addressed through our service request process so that items can be corrected as quickly as possible. Our maintenance team works diligently to complete requests and ensure all appliances and home features are functioning properly.
Regarding pest activity, particularly fire ants, this has been a widespread regional issue following the unusually heavy rains last season and has affected many communities across the area — not just ours. We maintain a scheduled professional pest control program and respond to all submitted service requests so that treatments can be performed as needed. The safety and comfort of our residents, especially families with children, is always a priority, and we do not consider pest concerns to be “unimportant.”
We also understand how important communication is. Our office operates during posted business hours, and we strive to respond to calls, emails, and service requests as promptly as possible. We regret if there were times you felt unheard or unsupported, as that is never our intention.
We appreciate you bringing your concerns forward and wish you and your family the very best moving forward. Our team remains committed to continually improving our service and providing a well-maintained community for all residents.
