4/4/26
If i could give them 0 stars I would
I moved into this apartment on March 7, 2026, and immediately noticed signs of a leak and mold in the unit. I reported the issue the same day, and it was confirmed that management was already aware of the problem prior to my move-in. Despite this, I was still allowed to move into the apartment without the issue being resolved.
Since then, I have made multiple reports to the leasing office, maintenance staff, and property manager. While there have been a few visits and even a plumber sent out,... no actual repairs were completed inside my unit for an extended period of time. The situation eventually worsened, resulting in active water leaking into my apartment and damage to my personal property.
Even after escalation, I have received little to no follow-up on key concerns, including repair timelines, relocation options, or concessions. I was also told relocation was not an option, despite the condition of the unit and the extent of repairs needed.
Although I have recently been told the leak has been stopped, mold growth has continued and additional areas have appeared. Management has repeatedly stated that there is no mold present; however, due to these ongoing denials, I am now paying out of pocket for a professional mold testing company to inspect the unit.
I am still waiting on clear answers, proper remediation, and a resolution that addresses both the condition of the unit and the impact this has had.
This experience has been extremely frustrating, especially as a new resident. Communication has been inconsistent, and there has been a lack of urgency in addressing a situation that directly affects health and safety.
I would strongly encourage future residents to thoroughly inspect their unit before moving in and to ensure that any known issues are fully resolved beforehand.
Review from Apartments.com
Property Manager at Belt & Main responded to this review
Hi Mia,
Thank you for taking the time to share your experience. I sincerely apologize for the frustration and inconvenience you’ve encountered, especially so soon after your move-in. This is not the experience we want for any of our residents.
We... understand how concerning this situation has been, particularly with regard to the leak and the impact it has had on your home. While our team has been working to identify and address the source of the issue, we recognize that our communication and follow-up did not meet expectations, and for that, I am truly sorry.
Please know that resolving this matter remains a top priority for us. We are actively coordinating the necessary repairs and next steps to ensure your home is properly addressed. We also want to make sure all of your concerns—including remediation, communication, and next steps—are clearly answered.
I appreciate you bringing this to our attention and giving us the opportunity to make this right. Please contact me directly at the leasing office so we can connect with you personally and provide a clear path forward.
Sincerely,
-Danny, Belt Main Management
