Landing at Round Rock

If I could give zeros I would. This is by far the worst response to water leaking in the unit. I have reported multiple times over a month and nothing has been done. Don’t waste your time trying to reach the recently promoted office manager. From day one before becoming office manager nothing but poor communication and customer service, quick to pass the buck but will not follow up. Water leaking in the unit and now the mold starts. With as much as we pay here you would think it would be better.… Nothing but horrible experience. Issues with plumbing and nasty water coming up the drain on multiple occasions, unit advertised as completely refurbished until you get to the bathroom in the master. Looks like they put the old shower, tub and old hardware that doesn’t match and poor job of caulking. The faucet to the tub is a faucet that was once connected to a shower tub combo and was told it had to stay that way. Do not move here. The gate has never worked and phase 2 the clubhouse is never accessible. In addition the app that supposed to grant access to the clubhouse doesn’t work. Read More

First off the gates are for show. They do not ever close. Anyone can get into the amenities. Maintenance is horrible. The first night here the upstairs AC didnt work and I had to call emergency maintenance. The downstairs AC has had a funny smell since moving in. I have made 7 maintenance requests for it and it still has not been fixed. The dryer took 6 maintenance tickets before it finally worked right and it still barely works. Upon moving in I found broken blinds, window screens and a railing… that broken off from the wall and then the crack was painted over. The only way I have been able to get ahold of the front office is to take off of work and physically go into the office. They do not answer the phone and ignore my emails. The buildings are old and did not age well. Maintenance closes tickets without even entering the apartment. There were rodent holes in the garage that took 2+ months to fix. Found a dead rat full of maggots in the garage. Listen to the other reviews and do not move here. Its been nothing but a nightmare. Read More

I am a current resident. The office before move in promised amenities would be open 24hrs 7 days a week for indoor pool and gym in at 7720 across the street at landing at round rock. However, they only have it open during business hours and not in The Weekends. I have lived here for 4/5 months and have never been able to use them. We are given a keyless entry app. We should be able to enter when we want or at least every day until 10pm. I am a resident they can come find me if anything is wrong.… This place promises amenities they don’t give. Read More

Current resident here. Sadly I should have taken these reviews into account before signing our lease, hopefully YOU do though! We moved in 08/02/24 and had to submit a service request for a leaking master bath/shower that damaged the ceiling to the room below on 08/16/24. Since then I've followed up with the complex several times (phone & email) asking for an eta on repairs and have even asked for a meeting with Lisa, the Property Manager that have all been ignored. I've never received a… call back or response to my email or service requests, they leave it to me to follow up. It's now 10/15, tomorrow makes 60 DAYS that the repair order has been open and 60 DAYS that we have yet to be able to use our unit as intended. We don't have the luxury of using our own bath and instead have to travel downstairs to use a different bathroom. We also had to move our eldest son upstairs due to the leak that hasn't been repaired in his INTENDED ROOM (sharing a room w/a toddler, fun). We're paying over $2k a month for an apartment we can't fully use! The complex itself is nice and has great amenities to reel you in and nice office staff, but that's about it. As someone who works from home, my home is SUPPOSED to be my sanctuary however it's not. As the many reviews before me stated maintenance couldn't care any less about your service requests and when you try to get Admin/Office involved they drop the ball too. Don't waste your time or money, look elsewhere before you end up like the rest of us, frustrated by non-communication and paying for a sub-par unit. We were planning on staying here for several years but we've changed our minds after 60 days...Lisa or the complex will likely send an Automated response to this review instead of actually calling to see how they can remedy the issue in a timely manner. Read More