8/26/25
Management does not care.
I moved into this apartment complex in March mainly because they advertised functioning EV chargers—an essential amenity for me as I commute 1.5 hours each way to work and rely on a fully charged electric vehicle. However, the chargers have been broken the entire time I’ve lived here, and management has confirmed they were broken for many months prior to my move-in as well, which they lied about when I toured.
I have visited the leasing office at least 10 times in person over the past several... months asking for updates or repairs. The best response I’ve received is “I don’t know” — with no timeline provided. Management refuses to notify residents about the ongoing issues and keeps this information hidden while continuing to advertise the amenity.
While this issue currently only affects residents with electric vehicles, it highlights management’s dismissive attitude towards resident concerns and maintenance of their property in general. The lack of functioning EV chargers causes significant inconvenience and cost to those affected, and it undermines a key reason many of us chose to live here.
I hope management takes responsibility and fixes this promptly or offers meaningful restitution for this extended outage. Transparency and reliable amenities should be a basic expectation for all residents.
Review from Apartments.com
Property Manager at Allora Kinder Ranch responded to this review
Hello,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the frustration you’ve experienced regarding the EV chargers and the inconvenience this has caused in your daily routine. We understand how important... this amenity is, especially given your commuting needs, and we regret that the communication and resolution process has not met expectations. Your concerns about transparency and timely updates are valid, and we take them seriously. We are actively working with our vendor to address the ongoing charger issue and will provide clearer communication to residents moving forward. Our goal is to ensure amenities advertised and relied upon by residents are fully functional and properly maintained. We truly value your feedback, as it helps us improve the quality of service and accountability within our community.
