The Redland

Comfortable place to live. If the rent hadn’t increased I would’ve continued to live here.

I never write review's but people need to know this place does not care about it's residents! The will make mistakes so they can blame you for their incompetence and extort money from you. So my family has been living here for a little over a year now. Unfortunately when it came time to renew our lease this placed dropped the ball and decided to blame us! We received the notice to renew our lease months ago before our lease was over. We called and spoke to Kendra about renewing for another 13… months. She told us that we were good to go but needed to wait until it was closer to our lease ending before we could sign a new lease agreement. Now I found that odd, why couldn't just sign a new lease that day and then it would be on file for later? We did have to send updated renters insurance to them before we could sign the new lease so they have proof of that. Well we waited and waited but no phone call or email in regards to our lease. Having a 4 year old keeps us busy so we don't have a lot of time to constantly checkin in with them to make sure they do their job. When April rent rolled around and I go to pay... to my surprise we are being charged month to month prices! We immediately went to talk to the office and Kendra admitted to forgetting to make a note about our renewal so that's why we got put on month to month. Well after speaking to Jennifer her property manager the best they can do for us is give us the current going rate for our apartment which is $300 more a month than the $50 it was supposed to go up (Our apartment is not newly renovated btw). Because the rates changed for the summer and had we contacted them sooner about their mistake we could have gotten the situation resolved. Jennifer blamed us for not recognizing that our agreement was up because they have so many residents and property to manage that they can't do their job. So now we have to sign a new lease that is $300 more a month or move out... This place really cares about it's residents... is a fictional statement! Read More

Never answers their phone. Rude staff. Never enough parking. Maintenance response time is OK.

Extremely poor communication skills. Office staff has zero phone etiquette. Their system is extremely flawed and will penalize you with late fees