Villas at Bandera

We have lived in this apartment for two years, and maintenance has been an ongoing issue. We repeatedly reported a serious mold and water damage problem in the bathroom ceiling and along the shower wall. Despite multiple requests, nothing was properly addressed for a long time.

This week, maintenance finally came out, but instead of fixing the root cause, they simply covered the damaged areas. The mold and staining were not properly removed, and no clear repair to the underlying leak or... moisture issue was made. Covering it without resolving the source does not fix the problem.

It is frustrating to deal with unresolved health and safety concerns after two years. Rent is paid on time, and in return we expect safe and adequately maintained living conditions.

I would not recommend these apartments based on our experience with maintenance and responsiveness. Read More

Don’t move here, it’s a waste of money and time off your life having to deal with everything here. Bugs won’t ever go away, no matter how many times you call the exterminator. Fire alarm goes off randomly and even when you just turn your oven or stove on. They turn off the buildings water at least once a month and only tell you a day or two before and never do it the times they tell you it’ll be shut off. Maintenance will not come quick when you have an emergency, it’ll probably take a couple... days, with having to call the office that you made a maintenance order. If you do call the office, you most likely will get the 2 people that answer the phone who do not work in the office and all they will do is make a maintenance order for you. Our AC stopped working so I called the office to send maintenance over because I knew an order on the app would not get them here. I was told maintenance would get to our place before they leave. Surprise when they never came and were closed the next day. I called again on a Sunday because water started to leak and was told on the phone that maintenance would come because it was an emergency. All I got was a call to turn off my AC and wait until the next day for them to come, while we sit in our 80 degree apartment for 2 days straight. Along with the AC not working, we were sent an email at the beginning of summer to not keep our thermostat no more than 20 degrees below the outside temperature unless we want the risk of having damage to our unit. Barely any parking and they will not have garages available ever because maintenance has a garage at almost every single building and people who do not live in your building can get a garage in front of your building. Gates are barley closed and mail boxes are sometimes remained opened by mailman. Read More

Pros/cons of living at this place.

Pros
-nothing.

Cons:
your “ready” unit comes with moldy vents, when reported Miss. Heather said that was my roommates and I problem and that we had to clean it up.
-A/C can not be under 80 degrees unless you want it to break almost 5 times a week.

-top counters start peeling if you clean it with wipes to sanitize.
-Get taken off the lease halfway through your lease because other ppl can make changes without your permission!
-when wanting to talk to a... higher up the receptionists tell you, “you can’t because no one here is above Heather”
-make your profile inactive when they want if another person tells them to.
-no communication at all.
- Manager is always out because of “emergencies”
-receptionists never answer the phone.
-send flyers out to your apartment that inform you that you can get $100 off your rent if you leave an honest review, yet they never give you those $100 off of rent.

Please save your money! Read More

I've lived here for only 3 months and have started looking elsewhere. This complex is so dirty, there was mold in my "ready" unit in BOTH bathrooms all over the toilet tank. Food was thrown in the kitchen behind the stove and under cabinets when we moved in. The office is very inconsiderate. Please disregard how cheap the price is, you get what you pay for.
My roommate and I spent our first week in our "new" apartment ingesting mold and rotten food that we had to clean because the manager... didn't thoroughly inspect the unit. Many other tenants (if not all) also have mold issues.
This doesn't include the rats you hear scratching in the ceilings and walls. Read More

Do not lease here without reading all reviews to include reports made with BBB. In one year we had to replace all rims with tires in our vehicle twice, no working AC, mold in wall, they paint over tubs so they look new however over time paint starts to come off. Gates do not function and neither do their cameras out front and not to mention incompetent management they have her! She is useless. I wish I could include pictures and videos I have taken but, please read reviews and save your money... go lease elsewhere. Read More