Hillwood and Stoneridge Apartments

This apartment complex is absolutely the best place to live if you love cockroaches, leaking faucets, stains from leaking roof on you ceiling, parking lots occupied by construction equipment, and absolutely no customer service. Oh, and did I mention that you are going to pretty much live in the leasing office, since the list of things they need from you every month doesn't seem to ever end. So good luck with your new apartment!

Where do I begun? Rude staff, mice, parking, overpricing.

Lived here for 2 & half years. First day I signed lease...incompetent person they had name was Chris gave me wrong key to my apartment not to mention the alcohol I smelled when I was going through the paper work with him which was unprofessional. No loading zone for new residence, parking is so horrible especially on weekends. Pest control kept leaving my apt door unlocked. I reported the issue as it keeps reoccurring the response was... "call the police" not to mention when I went in the office the people who suppose to be "senior members" are so off putting, lack of basic customer service skills. They find ways to nickel and dime you. Changed payment systems without notifying residences and waited at exact intervals to charge late fee. They will waste paper for the sheer sake of wasting paper to leave on your door but when it comes to critical information they won't communicate it. I lived alone (no other person, kids, pets and not heavy cooker, spends limited time there) irrespective of these facts the slew of mice I see was unbelievable especially last year of my residency. I reported the issue they keep saying they did treatment but it got worst. Can you believe trash was not picked up for two days, I was pissed that was icing on cake. How the heck can you control mice issue without getting trash picked up five days straight. They saved the best for last, I paid for express clean service for carpet and they send me "damage" dog pee. I never owned a pet, no burns no stains. When I called the person who I have been dealing with for past few years, extremely rude, extremely cold, off putting Marian told me she sending me to collection if I do not pay. She is unbelievably arrogant and one of the senior members who enjoys being rude. By all means do not rent here! Read More

Parking is a mess, they won't give you a pass unless you are one of the lucky first 15 who get one for the _whole complex_. They claim that street parking is plentiful, but it is almost always full, and the next nearest area for street parking is a good 1.5 miles away (including a rather large hill).

There's garbage scattered about the complex most days, and the dumpsters fill up within two days of the truck picking up. They claim that residents just toss garbage around, but it's just that the... dumpsters fill faster than management has them collected.

Do not approach the trees, there is poison ivy everywhere. For some units, the poison ivy is right up to the patio (not mine, I have a second-floor unit).

I have been here since October, all of the same people who were here when I started my lease remain, yet I get completely different answers from them on a variety of issues. Management gives you the run-around whenever an issue pops up, and they surprise you with new policies whenever it seems to suit them. Read More

Management Stole our Stuff! Worst apartment management I've ever worked with. Management and maintenance were performing apartment checks so they let themselves into the apartment without our consent, and stole our tv stand from our apartment. When we approached management about the theft, they told us that they weren't going to inquire at all and that it was too bad for us. They said if we went to the police, they would cooperate. Worst place I have ever seen in my life. DO NOT MOVE HERE!! We... also had a really bad problem with bugs! During the summers, when you went to bed at night and turned off the lights in the kitchen, the bugs would come out by the hundreds. When you would turn the light on in the morning, it would appear as if the floor was moving. DISGUSTING. Maintenance never fixed it. Again, DO NOT MOVE HERE. Read More

Great place to live. I've lived here for four months. Nice facility and always responsive on maintenance. Staff is helpful for things you need including receiving packages so they don't sit outside your door. The only reason I don't give it five stars is there are a lot of families with young children who run around and play. I'm fine with that it's the screaming I don't like. I purposely chose to live away from the school or daycare and pool in order to have peace and quiet, yet about 10-15... kids under 12 run around the open grass area in front of my apartment much of the day screaming and yelling while playing. I blame the parents who sit right there and don't teach their kids not to scream in public areas. They also sometimes litter and don't pick up after themselves by the picnic tables and BBQs, nor do they teach their children to pick up their trash. One other complaint is people drop off their garbage and recycling right inside the door of the dumpsters so it piles up instead of pushing it inside, and there is a resulting giant mess every week. They also drop off old furniture at the dumpsters even though it's against the lease. Some people just don't follow the rules and that makes it harder for the rest of us who do. Parking can be a challenge as well although it's free. Overall Hillwood and Stoneridge is a nice place to live with reasonable rent and very conveniently located. The soundproofing inside the buildings is excellent. My apartment is clean and neat, which is the most important thing. Read More