Reserve at Potomac Yard Apartments

Not well kept. Elevators are constantly malfunctioning. Fire alarms consistently goes off at odd hours and times. For extended periods of time.

Despite being a no smoking property… consistent cigarette and weed smell. That can and will infiltrate units to the point it’s overwhelming.

Staff is rude and condescending. Knowingly and willfully sends out false, deceptive communications regarding balances and fees.

The drawback is crime, specifically auto theft. It seems like every week someone has their cars broken into, tires stolen, or some other incident. We've had armed carjackings as well. And management's response has been suboptimal at best. I don't typically leave reviews for this sort of thing, and I am a lot more forgiving toward management than other residents here, but it's been really disappointing how they've responded to the crime issues, which seem to be getting worse.

I should also note... that after a recent incident, the email they sent to residents was woefully inadequate, and included a frankly condescending note that said, and I quote, "as a gentle reminder, always keep doors and windows locked and be aware of your surroundings...As you can appreciate, no one can ensure your personal safety." There was nothing in the email about what management was doing to try to prevent this in the future (in this case, a guest had all their tires stolen). I do wish the apartment showed more empathy about this sort of thing and put in more of an effort around trying to improve security. Read More

There’s a reason the rates are lower than other places around. Always maintenance issues that only get bandaid fixes. Older building that you can tell needs TLC. Going through lease renewals is a pain and goes through a corporate office that doesn’t care about the issues you have here (leaks, compressors, etc.). Unethical approaches for the corporate leasing office that can't even easily transfer you to a management team.
Love hearing your upstairs neighbor? Great! They installed hard surface... throughout that has no insulation so unless you're on the top floor, you'll always know where your upstairs neighbor is in their apartment.
The Reserve service and leasing teams themselves are really nice. But everything after you move is a total mess and there is no urgency by Equity or the GM to actually make this place better. Read More

I am a current resident at the Reserve and live in a first floor "renovated" apartment. Despite me never never writing an apartment review before, I feel compelled to warn people to not rent here. My experience has been completely horrible. First of all, the pictures online are generous and entirely misleading - they're definitely mostly cardstock. The renovated units are barely upgraded - in fact, they only tiled half the kitchen! So the half of the entire kitchen has no tile. Secondly, this... community is made out of wood, not concrete (coding / building requirements) so you can hear EVERYTHING. Dogs barking, neighbors stomping, babies crying, everything. And lastly, the amount of bugs coming into my apartment on a daily basis is grotesque. And I don't mean small spiders or the occasional fruit fly. Huge beetles, cockroaches, massive 100 leg centipedes. Management keeps sending "pest control", as if that permanently rectifies the situation. Not only have the bugs not stopped, now they're also dead and trapped in these cheap sticky traps. It's horrible. Please take your money and rent somewhere else. The only reason I am still living here is because they told me ID HAVE TO PAY (ALOT) TO MOVE OUT, for their issue. It's honestly disgusting living here. When I leave I may call Alexandria Health Department and file a complaint. Terrible. Read More

I wish there was 0 rating. i was the first to move here during the pandemic
literally one of the worst places i lived in. low quality i can hear everything (Cheap walls, i can hear the AC vents cracking all night), code violations, my car got broken in like 3 times. don't get me started on the mail... no mail room, multiple mail theft incidents. lost almost 300 dollars worth of deliveries. Also, good luck finding your apartment, or order food deliveries NIGHTMAAAAARRREEEE!!!!!!!!! no apartment... plan signage for hallway guidance. Garage is the worst garage on earth. structure is falling apart, they recently changing all structure beams. My upstairs neighbor had an illegal window ac in the balcony and it destroyed my patio furniture with water and when i reported no one cared. i literally had to yell at the guy to stop.
The biggest rodent and roaches on a weekly basis they keep saying they will change the company but it never happens. literally not worth the money, just look down the road for something better. Read More