Crystal Plaza

The negative reviews here are a little harsh. I lived in the North Tower which was not affected by the fire. It is right next to a construction site that is very loud, but I would recommend living in the North Tower once that is completed. My classic apartment was in great condition and a good value. The front desk staff is kind. Maintenance requests were completed the same day. I did not have insect or rodent issues. The leasing office could be slow to respond to emails but was helpful when I... called or stopped by. Maintenance to amenities (i.e. grills and treadmills) took time but was not abnormal. In response to the fire, management communicated their care for residents and what they were doing to fix issues quickly. This building is not perfect, but it met my needs, is a great location close to the metro, and I enjoyed living here. Read More

I have lived here for 4 years. Since Dweck took over management, security has gotten worse, upkeep is poor and they have turned a great amount of the apartments to temp living. Theft is rampant in the garages, Marijuana dispensaries are capable of putting their cards on every door in the building. The shared spaces are bug infested. I have seen so many carpet moths and fruit flies, that they come into individual apartments. The fitness center is seldom cleaned and the equipment often breaks and... isn't repaired for long periods of time. The management blames all of this on the recent fire in the South Tower and the surrounding construction. They take no responsibility for their decision to fail to invest in the property through proper upkeep. Similarly, they forced an amenity fee on the residents while not supporting amenities. They take away service and pass the cost to retain the amenities. I suggest you steer clear of this property because even the plants are dying. Read More

I’ve lived here for two and a half years. Over that time, it has gotten worse and worse. Once Dweck took over the management, there was a steep decline in service. The building is very old, and service interruptions to gas, electricity and water are becoming more and more frequent. Management does little to communicate anything. There are far better buildings for around the same price.

This is one of those places that looks pretty on the surface but is a nightmare to live at. Management is incompetent, the concierge people fall into the lazy or useless category and prepare for no heat or air conditioning for several weeks a year when they switch it over. The worst all the extra fees. Those are good for another $500 a month for utilities, 1 reserved parking spot and a single pet. Also, beware there is a provision in the lease that prohibits posting negative reviews. It’s... been a long wait to move out so I could write this. Read More

First, Crystal Plaza is beyond overpriced. At first glance, our apartment looked nice. That was until we started living there. Nothing works, and they don't even try to help. Within the first week of moving in, we had to submit five maintenance requests. You might as well send a message into a black hole because none of the claims were processed. Trying to get something fixed is like pulling teeth with these people. After speaking with other tenants, we learned that this was normal. The place is... falling apart. The hot water, if lucky, works half of the time. If it does work, enjoy it for the five minutes it lasts. I can't tell you how many times the water just shut off mid shower. The place also has a cockroach problem. I find a dead cockroach in the halls every week, if not every day. The leasing department has to be the most unprofessional group of people I have ever had the misfortune of meeting. The online portal where you pay rent went down, so I went to speak with the leasing department about it. Couldn't get anyone to fix the problem and was charged a late fee. When I asked to have the late fee waived, they told me there was nothing they could do. Seriously, everything about this place is trash. Do yourself a favor, move somewhere else. You'll pay less, live nicer, and be treated much better. Read More