MAA West End

Quiet, grounds well maintained. Employees friendly and responsive. 10/10 would rent again.

We recently moved in and it’s been an amazing experience this far. We’ve interacted with most, if not all, of the staff and they’re all nice and extremely helpful and welcoming. I would say the only downfall to living here is you do not have assigned parking and with my fiancé working overnights, it’s hard for him to find parking outside our building and sometimes has to park a building away. But other than the parking, we’ve had an incredible experience so far and have expressed staying here… for long term due to the convenience and how nice it is Read More

My wife and I have lived here since 2015. And while I have left positive reviews in the past, I recently had a troubling experience with the complex. First, let me say that the staff does a great job, they are always friendly, and they are quick to take care of any maintenance issues. Their office closes at 5 pm, I did an online maintenance request around 4:40, and to my surprise, they took care of it that day before 5 pm. Now for the negative, In my 44 years, I have never once been late on… making a rent payment. And with covid going around, our household income was reduced to 60-80% on average from where we were a year ago, due to both of our hours being cut. With that being said, we felt that it was important to us to continue to make our payments on time, without asking for any sort of assistance. And we continued to make out monthly payments, so fast forward to December 2020. We found out that we were expecting our first child after 9 years of marriage. So the stress, worry, and happiness has been on our mind constantly. Fast forward again to New Year's Day, which happened to fall on a Friday which meant that our rent was due sometime between the 1st and the 3rd. The 3rd just happened to be on a Sunday. So it completely slipped our minds until we got a notice to either pay or vacate from the leasing office. Not a problem at all, but I did notice a $94 late fee. I promptly called the office and spoke to the manager. I explained that the rent due date had fallen over a holiday weekend(most of which the office was closed), I stated that we could immediately make up the missed payment, but as long time residents, with zero histories of late or missed payments. Was there anything that they could do for us regarding the late payment? The manager flat out said no, and with that in mind, we had planned on living here until we moved into our own home. But after this exchange, my wife and I have decided to go ahead and start looking for a new place. We understand that rules are rules, but something should have been done for us in this instance. Hopefully, that extra $94 goes a long way in getting this place ready for the next high turnover tenant. Read More

The location is convenient and safe. Great office and maintenance staff. Awesome amenities and great floor plan!