1/9/25
Poor Management and Poor Pest Control
We moved into Elme Dulles at the end of September 2024, excited about our upgraded, two-level unit. Unfortunately, upon inspecting the apartment — which we had not seen in person beforehand — we found multiple dead and live roaches throughout the kitchen and closets. With no time to delay, we had to move in and immediately start managing the infestation. The leasing liaison apologized, claiming the issue wasn’t observed during their checks (which seems unlikely given the severity) and assured us... we’d be added to the weekly pest control list.
Despite weekly treatments since then, it’s now January 2025, and the problem has barely improved. We still encounter roaches almost daily. Maintenance confirmed that cosmetic defects, like a large cabinet gap we reported, require a contractor, but no updates have been provided. After our recent three-month update, management responded passive-aggressively, blaming “poor sanitation” while claiming pest control saw no activity — an insulting and disheartening response after months of patience and effort on our part. Emails from management are unsigned, leaving us unaware of who has been so dismissive.
Living here has negatively impacted our mental health. We’ve spent additional money on traps and sprays, while management fails to act meaningfully. What began as excitement has become a countdown to our lease’s end. We cannot recommend living here and urge potential residents to take positive reviews with caution.
Review from Apartments.com
Property Manager at Elme Dulles responded to this review
Thank you for connecting with us. We appreciate your review and regret to hear about the issues you have been having with pests. We partner with the right vendors who offer effective pest control. Rest assured, our team is looking into your situation... for a prompt resolution. If you would like to share any additional information, please email us at dulles@elmecommunities.com. Thank you for your review, and we look forward to restoring your comfort in our community.














