TGM Sudley Crossing Apartments

I personally had a great experience living here. The office team and maintenance were always professional. After a few visits to get packages at the offices they started greeting me by my name and cared to know about my apartment and day. I’m a rule follower and treat people with respect, so no issues.

really bad customer service. It took weeks and me following up multiple times to get any information but they had no issue double charging for application fees and demanding a $125 admin fee. I can only imagine how bad they would be if I got a lease based on my experiences.

Muy bien limpia propiedad y los empleados dan buen servicio especialmente Karla, Wayne, Cesar, Alfredo, Bobbie, Stacy, Maryame y Ahmed. Se los recomiendo

Please please please DO NOT MOVE HERE. No matter how good the deal is I promise it is not worth it. From the day our lease was signed and money was collected it has been a downhill experience. The staff is unhelpful with nasty attitudes and no customer service training. Maintenance request takes days for a response or just go unresolved if they don’t feel it is urgent enough. Our water heater stopped working a month into the lease and we had to fight to get a new one. Our AC kept working on and... off for several weeks. It would stop working and it would take them days to come look at it only for it to be a temporary fix and stop working a few days later. This was happening while I was 40 weeks pregnant and I had to bring my newborn home with no AC in our apartment. Even thought they knew all of this they still said it was not an emergency because it wasn’t hot enough outside. (Our apartment was 80 degrees I reiterate with a newborn) The walls are paper thin, I can hear conversations from the unit next to me and every move from the apartment above me, there is constant slamming running and jumping that go on until midnight and start at 5am I have asked for helped from the office with this to no avail. There is no security, I had my car broken into and I informed the office with hopes they had cameras but they do not and basically did not care. A week later my car was towed due to an expired inspection?? It had just expired a month prior and I was 1 month postpartum so I was unable to get it done right away. Regardless, there are cars with inspections far more expired than a month. The tow company is just as terrible as it was $230 to get my car out that had been there maybe a few hours. When I went to the office obviously upset about this and asked to see the policy that stated this, how they select which cars get towed, and why mine was selected out of the dozens that are also expired she told me “I needed to ask politely or she will not help me” and “talk to the hand” (I have this on video) I told her I will not be leaving until I get the copy of the policy she called the police… who then had her print the paper. I beg of you, take your money elsewhere. You will thank me later. Read More

I personally have loved calling TGM my home since 2018 or so.
The staff at the office are always friendly
Maintenance is also very helpful. First two years they completed my work orders the same day. Last year not so much but they're getting a lot better.
Property is very clean
24/7 gym, events and computer area are my favorite all year round
The big pool and carwash during spring and summer ??
I refer friends and family here every year