Independence Place

Just came of tour so nice made me feel so comfortable beautiful place I think I found my place quite and just amazing great staff

Dirty pool, basketball/ tennis court gone, workout machines down for years, maintenance request takes forever and mold.

If I could give a zero I would
Ratchetness rude unprofessional staff. Very un professional you can't address a concern they will get rude and nasty. Need people skills trying for sure

Poor customer service staff. They are nice when they want you to sign the lease but run into so many issues starting on the day when I was suppose to receive possession of the place.

1- Lady at the desk was rude to begin with. They keys were not ready. Took her hours to get the keys ready, smiling in my face the whole time and not even apologetic.

2- The lock inside the bedroom was not functioning properly. Her response: "just play around with it to get to work". (by the way she is still… smirking). Still did not work.

3- I told her that i will not take possession of the place and want my money back. She called my phone and said, i will credit your account $45 and will have the lock fix by Monday morning (all this happened on a Saturday).

4- On Monday, I went to the office and asked her when are they going to fix the lock. Well, my manager will be here in an hour and she the only one that can call locksmith and by the way I want you to bring hotel receipt for Saturday and Sunday for us to credit your account 45$. I'm asking myself is this lady really serious. I'm trying very hard not to go off on her at this point.

5- This is what I have to deal with on day one. I'm starting to ask myself how will life be at this place if I have to deal with those people on a regular.

Stay there at your own risk. This place is poorly manage Read More