Kings Crossing Apartments

This was one of the worst leasing experiences I have had. We signed a 3-month lease and had to pay over $7,000 in fees. We were not able to move in on time because the landlord failed to sign our lease by move-in day and was not in the office that day although we had signed our portion a whole week prior. They would not allow us access to the unit when we arrived and we had to wait for them to contact the manager and have her execute the lease. If we had scheduled movers for that time we would... have been out of luck. We had hoped to recoup our entire security deposit of 1 month's rent but that didn't happen. When submitting our notice to vacate, we were told by the leasing agent, who signed off on our notice that we were good and would only be responsible for rent until the end of our lease date, this not true. When we got our final move-out statement we were charged $1,100, which was deducted from our security deposit. The only other cleaning fee was a $55 carpet cleaning charge, everthing in the unit was fine. Although we were star renters, always paid on time, no complaints, and cleaned the home completely before vacating at the end of the lease date, because we were 14 days short of our 60 day notice to vacate we were charged. It was definitely a gotcha moment. When we asked if they ever sent a reminder about the 60 day notice, the manager stated that we should have gotten a reminder with a renewal offer, this did not happen. When she looked at our account she said that because the lease term was only 3 months, they would not have sent a reminder, but we should have kept track because it was in our lease. To say they typically send reminders but then in our case they didn't have the courtesy to send a reminder but then tell us we were fine only to charge us later is disrespectful. Providing misinformation then refusing to work with someone when they rely on that misinformation is unacceptable. Read More

Lived here 3 years. Captured 6 rats. Brought 2 of them to the Property Manager, Eric - no resolution. Neighbors also complained numerous times to no avail. Complained about high water bill (supposedly I used 200 gallons a day) only to be told "that's what the meter says". Was told by other tenants they were experiencing the same problems. Extensive mold issue that kept coming back 2 of the 3 years. Was told be maintenence that it was "surface mold" and they wiped it down and painted over it.

I... was told this used to be one of the premier properties in the West End. Unfortunately times have changed and management doesn't seem to care.

I've got plenty of pictures but no way of posting them with this review. Read More

I love my apartment and Charaje was very helpful and nice. I rate kings crossing 5 stars!

We signed up to have hardwood floor and when we got the keys the place had wall to wall carpet. Also on the website it shows that water is to be included, it’s actually added to your monthly rent. We have been complaining about infestation of ants inside and out and nothing is being done about it. Also our appliances barely work. The dishwasher doesn’t clean the dishes and the dryer is broken. I have only been here a couple of weeks but have over 5 work orders that haven’t been completed. I’m... trying to be understanding and patient but I’m paying for amenities that I can’t use and they won’t compensate me for it. Read More

I love the community so much, it’s so peaceful and modernized. The customer service is so excellent from the leasing office!, there are also great amenities and I can say that I would definitely recommend and encourage anyone looking for an apartment in the West end