7/29/25
Verified Renter
I do not recommend living here. While the apartments are a good size, the kitchens are small and are lacking basic features like a deep sink and a garbage disposal. The homes are cheaply built; paint chipping, mold stains onto ceiling, the door not being fully sealed, the AC being old so it does not reach the upstairs of the unit. The office is extremely hard to get into contact with, and it’s been difficult to live here. While the maintenance people are nice, they have yet to resolve a single... issue and are hard to contact. They misconstrued the truth when you are signing a lease; such as parking may not be directly in front of your unit and the address is actually in Henrico and not Richmond.
Review from Apartments.com
Property Manager at Staples Mill Townhomes responded to this review
Hello, Thank you for your feedback, as it helps us acknowledge areas that need improvement. Our residents are our top priority - we are more than happy to take care of any work orders or concerns. Please notify our office staff about your apartment... and the items that need to be fixed so that we can take care of them as soon as possible. We service each apartment on a quarterly basis and can come more frequently if necessary, so please don't hesitate to notify us if you require more frequent services. We hope you have a great day! - Staples Mill Management
