10/28/25
Verified Renter
Onsite staff noticed an issue during move in that I didn’t. Maintenance had it fixed before I even brought the last box inside. I was impressed with the efficiency and receiving a follow up call a few days after move in just to ask how things were going. Clearly the office staff had some notes because the call was very personalized. Both Aren and Madison were exceptional!
Review from Apartments.com
Property Manager at The Estates at Cougar Mountain responded to this review
Greetings, we are delighted to hear that your service concerns were resolved even before you moved in! Our team strives to provide excellent customer service with clear communication, so we are glad you appreciated the follow-up calls to check in.... Thank you for recognizing Aren and Madison for being so exceptional. We will be sure to pass along your kind words.













