9/13/25
PLEASE READ - Look elsewhere!
I lived here for three years and experienced multiple serious issues that management never resolved. Cannot recommend this place to anyone.
Maintenance Problems:
Heating never worked properly - no heat during winter months
Refrigerator broke and flooded our room. Bathroom electrical outlets never functioned from day one. Maintenance themselves were great, but these issues still persisted.
Construction Quality:
Walls are paper thin with zero sound insulation
Upstairs neighbors extremely loud at... all hours with no resolution from management
Our child couldn't sleep due to constant noise disturbances
MAJOR SECURITY ISSUES:
Car broken into on property
Packages stolen 5+ times from our door
Management did NOTHING about security concerns
Upon moveout, they sent us a bill for repairs and gave us only two weeks to pay it before sending to collections.
Bottom Line:
Look elsewhere! Between the broken appliances, flooding, no heat, paper-thin walls, and terrible security, this place is not worth your time or money. There are better options out there.
Review from Apartments.com
Property Manager at The Estates at Cougar Mountain responded to this review
William, thank you for sharing your feedback. We truly value the perspectives of our residents as we continue to work on enhancing the living experience for everyone in our community. We appreciate your loyalty over the past three years and are sorry... to hear that your experience has not fully met expectations. Providing an environment that promotes comfort and peace of mind is a top priority for us, and we would like to better understand your concerns. While some noise can be a challenge in communities with shared walls, we encourage open communication among neighbors to help maintain a peaceful environment. If you would like to share more details or discuss further, please do not hesitate to contact us directly at cougarm@windsorcommunities.com. Thank you again for your time and feedback.