7/20/26
Terrible management
I rarely leave negative reviews, but prospective tenants deserve to know what they’ve signed up for.
Our experience has been incredibly frustrating. We previously dealt with a major maintenance issue that took weeks to resolve, and now we’ve been without hot water for over a week after first experiencing low water pressure. Despite multiple maintenance requests and repeated communication, the issue still has not been fixed.
Living without hot water isn’t a minor inconvenience—it’s an essential... service that affects your ability to shower, wash dishes, clean, and simply live comfortably in your own home.
What has been most disappointing is not just the maintenance issues themselves, but the lack of urgency in resolving them. Delays happen, but when basic habitability issues drag on for days with little communication or meaningful resolution, it leaves residents feeling ignored.
The apartments themselves may look nice, but appearances only matter until something goes wrong. What really matters is how management responds when residents need help, and unfortunately our experience has been consistently disappointing.
If you’re considering living here, I strongly encourage you to read the negative reviews carefully. I wish I had.
Review from Apartments.com
Property Manager at The Eden responded to this review
Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you've encountered, particularly regarding the ongoing hot water issue. We are also sorry to hear that your previous maintenance experience and the... communication surrounding these issues did not meet your expectations. While some repairs can require additional time due to factors outside of our immediate control, we understand that delays without clear updates can leave residents feeling unheard and unsupported. Providing a comfortable home and responsive service are priorities for our team, and we regret that your experience has not reflected that commitment. We appreciate your feedback, as it helps us identify opportunities to improve both our maintenance response and resident communication. If the issue remains unresolved, we encourage you to contact our management team directly so we can review your situation and ensure the appropriate follow-up is taking place. Thank you again for bringing your concerns to our attention. We value your residency and remain committed to working toward a resolution.
