Willow Brook Greens

Property management team is very arrogant and rude. They are uncooperative and would not listen even to genuine customer requirement. They have stopped giving 6 months lease as well.

Don’t move here. I have lived here almost a year and the apartment I moved into was dirty. Toothpaste splatters on fronts of cabinets, mold in shower (I had to replace the shower head), food splatter in microwave, on kitchen walls. Garbage disposal did not work and I had to pull a huge glob of moldy something out of the sink. Sent pictures and emails asking about this. No response on why the place was dirty. It took 2 weeks to respond to getting someone to fix the garbage disposal, and then… another 2 weeks for them to fix. They still have not come to spray for the bugs found in my kitchen. They also never addressed why this place was dirty when moving in either. Now, the fire alarms are going off and can’t find an emergency maintenance number anywhere nor are they answering their calls. They were super responsive when I applied and paid security deposit and first months rent, but after no so much.
I have learned it takes 1 week for this place to respond to a maintenance request you have to put in through the portal. Then, they will show up without notice even though when signing the lease I requested/ added for the building give 24 hour notice in advance. I have walked in on maintenance in my unit, and I have also had maintenance walk in on me after getting out the shower... luckily I heard the last knock, and heard the keys as I was running to the door to stop them. Lastly, they just sent a lease renewal on the of Feb 16 and want an answer by the 1st of March, but request a 60 day notice if I am leaving. So I have 12 days to find somewhere to move. Read More

Terrible smell throughout, non-responsive management, constant emails about problems they’re having with tenants but they can’t keep the elevators running or the snow plowed properly. They love to nickel and dime people at move out too... my advice is look elsewhere, but if you already got sucked in just kiss your security deposit goodbye. Let them clean up after you’re gone because they’ll find a way to screw you out of your money anyway they can.

Thank you for a wonderful 2 years at Willow Brook Greens.

Happy holidays!
Erika