Cortland West Plano

People in this community suck and do not care about others. The trash (even though it's picked up daily - 2 bags!), complete disregard for noise and don't get me started on the unsupervised children... running around on bikes/scooters/waking and bouncing balls... without any regard for traffic, other people walking, or just in generals a regard for others, is insane!

We are living in this community since past 3 years and our living experience is really awesome. Their customer care department is prompt in prioritising and resolving residents issues and they are courteous too. Only thing that I would like to mention is their rental charges are more expensive other communities. Otherwise, it's a very good and safe community.

Here’s the thing. I rarely leave reviews. It takes A LOT for me to even want to leave a review, goodie bad. But my experience here has been so awful, there’s no way I can’t warn potential residents to save your time and money. If I could for negative stars, I would. They don’t even deserve one star.

If you’re looking for a place that makes you question your life choices daily—congrats, you’ve found it.
From day one, it’s been a masterclass in how not to manage an apartment complex. The... “renovations” look like they were done five minutes before move-in—crooked fixtures, chipped paint, splattered floors, and finishes that feel more temporary than livable. The windows are so awful you’ll hear every conversation word for word that happens outside your building. I’m not sure they even qualify has real windows. And plan to pay $250–$300 a month in electricity for just a one bedroom apartment.

Maintenance? A complete roll of the dice. Issues get marked “fixed” but somehow remain broken, communication is basically nonexistent, literally the maintenance workers don’t even speak English so trying to tell them the issue is nearly impossible so things don’t actually get fixed. At one point my unit was left unlocked—because why not add a security risk to the list? Repairs often come with being told “it’s fine” when it absolutely isn’t, plus a mess left behind for you to deal with.

Customer service doesn’t exist here. I’ve submitted multiple complaints—especially about cigarette smoke constantly entering my unit—and months later, nothing has been resolved. This is supposed to be a smoke-free property (it’s literally in the lease), but clearly that’s just a cute suggestion. Instead of actual solutions, you’ll get copy-and-paste responses and vague, generic emails that accomplish nothing.

The “community” feels more like an unsupervised daycare. Kids running in the streets, racing through stairwells and hallways, banging on doors like it’s a game. Add in consistently loud, disrespectful neighbors and frequent disturbances, and you can forget about peace and quiet entirely.

I’ve lived in MANY apartments over the years, and this is by far the worst—by a mile. It’s so bad I’m literally moving out early just to get out of here.
I work from home and actively avoid being in my own apartment. That should tell you everything.

If you value your sanity, peace and quiet, or basic living standards—look elsewhere. Read More

We adore the vibrant ambience at Cortland, its convenient location near prime spots, and its exceptional customer service.

For us, living at Cortland West Plano has been a really comfortable and positive experience. What I appreciate the most is the people who work here, they genuinely make a difference. Every time I’ve needed help, the support staff has been really kind, approachable, and quick to respond, which makes day-to-day living much easier.

I also like how clean and peaceful the community feels. As someone with young kids, that matters a lot to me. It may seem like small things, but the consistent support... and the effort the team puts in really stand out.

I’m honestly glad we chose to live here, and I’m thankful to everyone who works behind the scenes to make this place feel like home.
Love from Apt 01413 ?? Read More