Santana Row

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your frustrations and want you to know that your concerns are being taken seriously. We understand how ongoing maintenance, elevator reliability, and noise... disturbances can impact your living experience. Our goal is to provide a comfortable and well-maintained community, and it’s clear we’ve fallen short in some areas. We’re actively working with our maintenance and vendor teams to improve service consistency and reduce unnecessary disruptions. Regarding community engagement and the perception of luxury living, we appreciate your honesty. We’re committed to making improvements and would love to hear more about what a better experience would look like for you. Read More

Thank you for sharing your feedback. We’re glad to hear you enjoy the neighborhood, and we truly appreciate your honesty regarding your experience at Santana Heights. We’re sorry to hear that aspects of the property have not met your expectations.... Your concerns about the condition of the common area carpets, unit interiors, and appliances are important to us. We understand how these issues can impact your comfort, and we’re actively working with our maintenance and operations teams to address them.
Regarding rent increases, we strive to balance market trends with the value we provide to our residents. We recognize the importance of interior enhancements and are exploring ways to improve in that area. Your feedback helps us identify where we can do better, and we appreciate you taking the time to share it. If you’d like to discuss your concerns further, please feel free to reach out to the management office directly, we’re here to help. Read More

Thank you so much for your kind words! We're glad to hear you're enjoying the lively atmosphere and the spacious townhomes. We agree that being close to malls and cafes makes the area especially convenient and fun for hosting friends. We appreciate... your feedback about the units feeling a bit dated. We're always looking for ways to improve, and comments like yours help guide future updates. Read More

Thank you so much for sharing your experience! We're thrilled to hear that you're enjoying the vibrant atmosphere of The Row — from the live music and seasonal markets to the festive holiday celebrations. It’s wonderful to know that the energy and... community spirit are making a positive impact. We also appreciate your honest insight about the lively environment. You're absolutely right - The Row is full of activity, and while that’s part of its charm, it may not be the ideal fit for those seeking a quieter, suburban lifestyle. Thanks again for being part of our community and for taking the time to share your thoughts! Read More

Thank you so much for sharing your experience at Santana Heights! We’re thrilled to hear that you’ve been enjoying the community for the past three years, it means a lot to us that you feel at home here. We truly appreciate your kind words about our... maintenance team and leasing office staff; we’ll be sure to pass along your compliments!
We also hear your feedback about the garage exit delays since the paid parking system was introduced. We understand how frustrating that can be, and we’re actively looking into ways to improve the flow and reduce congestion during peak times. Your input helps us prioritize what matters most to our residents. Thanks again for being part of our community, we’re lucky to have you here! Read More