Portola at Papago

My experience started out reasonably well, but over time became one of the most stressful rental experiences I’ve had. For over six months, I dealt with recurring water intrusion, repeated repairs, ongoing disruptions, and flooring issues that took months to resolve.

During that time, I also experienced persistent pest problems, including flies, fleas, and cockroaches. Multiple contractors commented on how exceptionally clean and well-maintained my apartment was, making it clear that… housekeeping was not the source of the issue. Despite repeated requests for help, solutions were temporary and failed to address the root cause.

I also dealt with cigarette smoke regularly entering my apartment from neighboring units. The odor became so strong that guests assumed I smoked, despite being a non-smoker.

What frustrated me most was the difference in accountability. After experiencing a job change and a death in my family, I was only a few days late on rent and was immediately faced with substantial late fees and legal costs. Yet when I reported habitability, maintenance, and sanitation concerns, responses were often delayed, unresolved, or closed without meaningful resolution.

If I had read a review like this before moving in, I would have made a different decision. Prospective renters should carefully consider how management responds when serious maintenance and quality-of-life issues arise. Read More

I’ve lived here for about two years now. I enjoy living here due to how peaceful it can be as well as clean parking lots and laundry mat as well. Levi has to be one of thee best employees help me out with rent shortage applications and has the best attitude. Maintenance crew is also great. I highly recommend living here

I've been here for about 3 months now and haven't had any bad experiences. The office is friendly and communicative. Levi was a big help getting me set up in an unit on short notice.

I signed a lease for September after having been promised a washer and dryer were being added to the downstairs unit I was interested in while researching in August. Day of move in, no washer and dryer were in the apartment. After weeks of chasing the management for information on the status, the final installation was completed 40 days later by 8 plus contractors with no personal protective masks during Covid over the course of a week and a half. They were in and out all day long every day… installing plumbing, electrical and they had my bathroom vanity sitting in my living room for a day and a half until I had family visiting and demanded they reinstall it. During my second month on the lease, car port assignments were randomly rearranged. They said this was due to some folks having 2 covered spots while others had none. I only had the one port assigned next to my apartment building, but I was still reassigned to a spot in front of another building altogether, and it has a support pole for the covered parking 4 inches into my useable parking area. An associate on the staff stated that the spot next to what had been my originally reserved spot in front of my building was chosen to not be assigned to anyone so the front office and contractors could have access to it instead. My brother visiting from out of town and myself were solicited for drugs and other questionable behavior in the parking lot and I'm just 2 months in. Finally, the cars are packed in so fully in this lot that one is guaranteed to come into contact with another tenant's vehicle. It is really bad. I've already got 2 large, black scrape marks on my bumper. This management is in the business of making promises they have no control over so long as it gets you to sign a lease. I've got to rank them in my top 5 worst property managers in my nearly 20 years of renting. It is going to cost me more than 3 grand plus 2 months of rent still owed to kill my lease with a 60 day notice that they are requiring. Between move in and having to buy-out of the lease, this was $5k down the toilet on top of rent for 60 days of a nightmare. I don't feel safe and I can't pay enough to get out of here. Renters be very aware and rent here at your own risk. Read More