The Highlands at Grand Terrace

I lived at The Highlands for almost two years and overall had a good experience. The area is nice and the community is generally quiet. Like anywhere, there were a few random incidents, but we mostly felt safe. Maintenance was responsive the few times I needed them, usually coming out within 1-2 days. The grounds are well kept, and it was a comfortable place to live.

The main downside was the leasing office and communication. I had to break my lease due to personal life changes, and the process... was very difficult due to inconsistent information. High staff turnover meant almost every employee I spoke with gave different details about timelines and costs. It was also hard to get anyone on the phone, often taking 6-7 calls. Even when I did reach someone, they often didn’t have the information I needed and said someone would call me back, but that follow-up usually never happened.

There were additional charges you can’t opt out of, like valet trash on top of regular trash, and fees like carpet replacement at move-out. Even after leaving, we were still learning details about final payments and security deposit handling. If you’re breaking a lease, confirm numbers multiple times with multiple people to avoid surprises.

Overall, if you don’t need much from the leasing office, The Highlands is a nice and generally quiet place to live, but management communication could definitely improve. Read More

I’ve lived here a while now. I’ve had no problems and each time I contact front office they are very nice and accommodate all my needs for my apartment.

My service call was for my tub and kitchen floor, the tub was taken care of now waiting for the kitchen floor to be done soon I hope .

Apartments are nice, grounds are OK. nice to have so many pools, but there are maintenance issues and parking is an issue. The services they contract with are a bit scammy and management has a hands off approach with the companies they let into the community to perform services. Towing service is an example

staff does not know what they are doing or respond at all to any messages or follow ups. They never know what is happening in the complex. It’s also very unsafe and their refusal to employ proper security as is promised is truly baffling. Thank you Highlands for the revolting experience.