10/8/25
Verified Renter
I have had pleasant interactions with the cleaning crew.
I am not impressed with the staff and management at pierside South.
We were not allowed into the apartment until after the lease was signed.
Once the lease was signed, the management team refused to respond to emails or phone calls.
I was told, to my face by management, Tyler specifically, that a document had been given to my wife. This was unequivocally untrue. When she asked him for the document herself, Tyler, made my wife stand outside... the conference room while he, literally, fluffed pillows and changed the TV channels. After 15 minutes he took the back way out and my wife had to go from nd him at the leasing office. Unacceptable behavior by any standard.
Thank you for your attention to this matter.
Review from Apartments.com
Property Manager at Pierside South responded to this review
Thank you for taking the time to share your feedback. I want to sincerely apologize for the frustration you experienced during your move-in process. It’s always our goal to provide a smooth and welcoming transition for new residents, and I’m truly... sorry to hear that we fell short of your expectations in this instance. Please know that we take your concerns seriously and are actively reviewing the situation to ensure our team interactions remain respectful, professional, and aligned with our standards of service. While we value our team members and the hard work they put in, we also recognize the importance of timely and clear communication—especially during such an important time as moving in. We greatly appreciate you choosing Pierside South as your new home, and we are committed to making your residency a positive experience moving forward. If there is anything further we can do to support you or clarify any outstanding matters, please don’t hesitate to reach out to me directly at the leasing office or by phone/email. Your comfort and satisfaction remain a top priority. Warm regards, Pierside Management
