9/10/25
Verified Renter
The billing department is unacceptable. They do not respond to messages in a timely manner about your billing account and by the time they do respond, you have now been charged late fees. Being expected to blindly make payments and face consequences for asking for clarification. Charging the back utilities without a sufficient system has made paying rent a nightmare. The front office also does not seem to have all of the information to assist with this when the billing department is being... difficult. This hassle is heavily weighing toward me not renewing my lease.
Review from Apartments.com
Property Manager at Vue 3600 responded to this review
Thank you for sharing your concerns. We sincerely apologize for the frustration you’ve experienced with billing communication and the utility charges. We understand how important clear and timely responses are, and we regret that this has not been... your experience.
Please know that we are committed to improving this process and ensuring that both our front office and billing team are aligned to better assist you. We would love the opportunity to go over your account directly and address any outstanding questions or charges.
At your convenience, please reach out to us at 925-744-7809 via text, or stop by the office so we can work with you on a resolution. We truly value you as a resident and hope to restore your confidence in renewing with us.
