Milehouse

My partner and I have lived in this complex for about two years and at the beginning, it was fantastic. Recently, a new company called Equity Residential has taken over and absolutely ruined the complex. They've begun charging residents exorbitant fees with no substantial explanation, they've imposed fees on amenities that once were included, and to say quality of living has dropped would be a vast understatement. Within the last month, the fire alarm has gone off at least four times. Today,… November 14th, it went off at both 1 AM and 8 AM, forcing families with pets and children to evacuate twice. Water has also been shut off for days on end, leaving some residents with no water at all while others get brown water coming from their faucets. Additionally, (after a lovely 6 AM fire alarm), the main elevators to the building went down for nearly three weeks, requiring residents to walk through heavy snow and blizzard conditions to check mail or reach the leasing office. When confronted about these issues, management could not even pay the common courtesy of getting my name right while pretending to care. Equity Residential has had no shortage of furious residents, and they think they can placate us with half-baked (like AI-generated) "apology" emails. The residents are done, we demand change, and I cannot stress enough that you should avoid this place, and this management company, like the bubonic plague. Read More

I would never rent here again. Just starting my 2nd year here and new management decides to charge an extra 300$ in utility fees with less than 2 weeks notice and blames the previous management for the issue saying they can't do anything about it. Absolutely atrocious. I thoroughly regret resigning.

I may as well list the other issues I've been willing to ignore up until they decide to be inconsistent with rent pricing.

1) My apartment is above a commercial dumpster. They never close the doors… so you can smell the trash from my balcony. There is a very noisy garbage truck that does 2x weekly pickups, often at 5am in the morning.

2) Paper thin ceilings, I can hear everywhere my upstairs neighbor is going at all times. I've seen them and they are not large people.

3) They took away the 24/7 hot tub access a few months after we had signed. This was a major reason for us wanting to move in here as we thought it was an incredible policy. They said it would reduce the monthly utility charges but they never went down in the slightest and if anything have only gone up.

4) The on-site management team is incredibly unhelpful and unwilling to do a thing. They will constantly refer you to the corporate team for help who will never answer you. Read More

When I moved in (end of August) I believe there was a property manager change and I don't have a single complaint about the facilities or staff. Maintenance requests are handled promptly, visitors at the front are called up during business hours, and in general everyone is very pleasant. The property is in a phenomenal location. As a female living alone I feel safe at night. And the parking garage has security to prevent non-resident parking (not crime!).

You pay a luxury price to be in the DTC area, but the Milehouse Apartments are NOT luxurious. Hallways are always dirty. There are holes in walls that never get repaired. The hot tub is frequently cold and not working. Elevator security doesn't exist (fobs are no longer needed to get up to the apartments). Pipes have burst and it took them months to repair from the damage. There is a total lack of overall care and maintenance at the Milehouse, and they want to increase my rent by 15% for the… next year: NOPE! Won't be spending all this money on the raggedy Milehouse experience after my lease is up. Read More