The Retreat at Fox Hollow Apartments

I have lived here for almost 6 years now and never has this place looked so good. The staff is amazing and extremely helpful. So glad that we live here.

You pay a premium price, but you aren't treated like a premium customer. You don't actually get what you were sold, and there's not a thing you can do about it. You buy into the gated community sales pitch about being safe here. You buy into the convenience of having nice trash bins nearby that make disposing of trash nice and convenient. You buy into the lease based on the prices you're quoted and services you're offered. It's costly, but seems nice enough to be worth it. Well, surprise! The... rates go up and up while the features go down and down. This happens DURING your lease period, not just when you renew. Just months into our lease, our 'gated community' is no longer gated- but we're still paying to live in a gated community. The nice trash bins are gone, and were replaced with some service that provides little black trash cans that don't hold even one normal bag of trash. We are supposed to keep that ugly can inside, then tote it to the front door- after 7:00 PM. If you have dinner guests, they get to stand right over your full trash while they ring the bell. We have yet to speak to one neighbor who isn't furious about it. Today we all got another terse notice from the office notifying us of a whole list of new charges- a high fee for that crummy trash service; our water and sewer will now be charged based on dividing the water and sewer cost of the whole property by the number of residents. Sounds like that will include refilling the hot tub, pool, and watering lots of grass. And get this- we will each now be charged for the 'common area' gas and electric, meaning that we are to pay to heat the hot tub and pool, and for the heat and lights and whatever else they use in the clubhouse. Plus, there's a new monthly service fee, a new monthly pest control fee, some other administration fee, a new 'processing fee', and two new fees that we can't even figure out reasons for. This is all on top of high rent and the many fees we'd agreed to. Oh, and- the notice says that if taxes or even POSTAGE goes up, we can be charged more. Not kidding. Charged for the company's postage! We are very disappointed in how this property is run. We were given a very different perception when we viewed the property and were given the sales pitch. We can only wonder what they'll come up with next to take away- or charge us for- or both. It's a safe bet that if you move here, you will pay much more than you expected, and will receive much less than you were promised. Read More

It's truly a retreat! Very peaceful on walks as long as you watch where you step...way too many irresponsible pet owners. A regular policing of the grounds would be much appreciated.

For a while the property seemed to be getting a bit "run down" but as of late, many improvements are happening! New lighting in the dark courtyards, new signs, the gate got fixed after months of not working, new gym equipment, the staff seems to be situated now after having so many agents come and go...it's all good now. Thank you for taking better care of this wonderful property. Troy and Michael are very professional, kind and extremely helpful.

When we moved in there were things like theatre room which was taken away and replaced by a yoga studio which did not get use. The pool was no sooner open than it was closed for repair and the previous summer it was closed for large portions of the summer.